Seasoned Customer Service Leader with 30+ Years Experience

Dina McCreadie

*** ******** **

Honolulu, Hawaii 96825

***********@*****.*** / 808-***-****

Objective

Highly motivated Professional seeking employment opportunities in Customer Service/Management where I can apply my 30 years of experience in Business Operations Education

Master of Business Administration (MBA)

University of Guam Graduated: December of 1999

Professional Experience

Owner/Operator

Kontenda’s Fitness Club Tamuning, Guam

2005 - 2015

Owned and operated a fitness facility, providing a range of wellness services including personal training, group classes, and exercise equipment. Manage all facets of the business, including finances, hiring of staff, membership sales, and ensuring member satisfaction.

Responsible for overall day-to-day operations.

Promote a positive gym environment, ensuring a high level of client engagement and satisfaction.

Owner & CEO

Maids to Order Inc. Tamuning, Guam

2011 - 2021

Acquired a struggling maintenance company in 2011 and successfully built and managed the company with a staff of 100.

Responsible for the growth and overhaul by gaining new contracts, implementing cost- effective solutions and expansion of services provided. Franchisee

Subway Restaurants Downtown Honolulu and Windward City Kaneohe 2021 – 2025

Owned and operated two successful Subway franchise locations, focusing on day-to-day operations, including team management, inventory control, financial oversight, and customer satisfaction.

Owner

ASPAC Distributors Inc Guam / Yum-ee Foods Hawaii

2009 – Present

Manage the exclusive Pepperidge Farm distribution rights for Guam and Hawaii, handling supply chain management, sales, deliveries, merchandising, and retail relationships. Ensure timely deliveries with product availability. Develop and maintain relationships with retail partners to improve brand presence. References available upon request.

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