Sales and Customer Service Professional with 18+ Years Experience

ANDRES R Manlangit Jr

Address: Block * Hamad Mubarak St, Salmiya, Kuwait

Phone: +965-********

Email: ***************@*****.***

Skype or Zoom ID: 864-***-****

Marital status: COMMON LAW

Number of children:2

Ages of child: 09 Years old

Birthdate: 29 May 2016

POSITION SOUGHT:

Sales associates

Food counter attendant

SUMMARY OF QUALIFICATIONS

18 Years in Food Industry.

Reliable food counter attendant with strong problem-solving skills

Effectively handled customer complaints and resolve issues promptly ensuring a pleasant dining experience for all patrons

Self-motivated sales professionals with over 11 years of experience in the Retail industry

Thrives on exceeding customer expectations and is experienced in driving sales and achieving targets

WORK HISTORY

XCITE ALGHANIM ELECTRONICS

Cube Mall, Salmiya, Kuwait

Senior Sales Associate

August 2015-Present

Responsibilities:

●In charge of monitoring employee activity, coordinating the shipping and receiving of merchandise

●Solving problems at a day-to-day level and assisting customers

●Monitoring shelve stocks and products displays, and the general appearance of the store

●Addressing customer’s requests, comments, and complaints

●Motivating employees to achieve targets

●Training new staff members and scheduling shifts

●Established and implemented store policies and procedures

●Responsible for attending the guest needs, upselling and suggestive selling

●Responsible for updating all the team members files. Making sure it’s complete and monthly updated

●Communicating to the management team about the operation issue, guest complaints and achieving sales target in a daily basis

Certificate of Appreciation (Customer Service Champion of the Month)

APPLEBEE’S NEIGHBORHOOD RESTAURANT

Mishref, AL Yarmouk Sports Club, Kuwait

Neighborhood Expert (Server & Bartender)

Front of the House (FOH)

2008-2015

Responsibilities:

●Maintain the store to be ready for daily operation and manage to do the whole process of monthly inventory

●Monitor the Food and Non-food items and other related materials used in the store and place orders of Food and Non-food

●Monitor the sales to hit the daily target and submit weekly reports to the Operation Manager

●Handle customer complains

●Responsible for completing the training for every newly hired team members and shift managers and making sure that every team member is on the right tract, performance, sales target and behavior for work

●Second hand of the management team where the communication between the team members and managers are being delivered accordingly specially monthly store meetings, Front of the house meeting, back of the house meetings and store operation updates

●Being a good role model to the team members by following and performing standards even with or without managers supervision.

Certificate Of Achievement (Neighborhood Expert FOH Server)

McDONALD’S METROLANE BRANCH

oCubao, Quezon City Philippines

oService Crew Chief

o1997-2004

EDUCATION HISTORY

TERTIARY:

oTechnological Institute of the Philippines (TIP)

oComputer Engineer (Undergraduate)

oCubao, Quezon City

o1995-1997

SECONDARY:

oSt. Michael Academy

oOAS, Albay Philippines

o1991-1995

PRIMARY:

oOAS East Central School

oOAS, Albay Philippines

o1985-1991

Trainings

GAMING EXPERT PROGRAM, KUWAIT.

Linksys Networking Solutions, KUWAIT.

Applebee’s Neighborhood Expert Program (FOH- SERVER), KUWAIT.

TRAINING WORKSHOP (BASIC F&B SERVICE SKILLS), PHILIPPINES.

REFERENCES

Mayflor Montierro

Retail Supervisor Canadian Tire Collingwood

Address: 27 Gibbard Crescent Collingwood L9Y 2B9

Tel No: +1-705-***-****

Email: ****************@*****.***

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