Resourceful office professional with 15+ years of experience.

Tekeidra Mclendon

Ansonville NC

*********@*****.***

Assertive, dependable, and customer service driven individual with 10+ years of managerial experience. Collaborative leader dedicated to improving operations and working with a high-performing team. I am looking for an opportunity as a Customer Service/Support Representative in a fast-paced environment with growth and development opportunities that will utilize my management, sales training, and customer service skills.

Professional Experiences:

Convey Health Solutions November 2025- January 2026

Member Services Advocate (Temporary-Work From Home)

● Managed a high-volume, fast-paced inbound call queue (50+ calls daily) from Medicare and Medicaid members, resolving inquiries regarding plan benefits, enrollment status, claims, and completing retail orders for items sponsored by the plan.

● Maintained 100% HIPAA compliance in daily operations, ensuring the confidentiality, integrity, and security of all member data.

● Consistently achieved 92%+ Quality Assurance ratings while managing complex inquiries and educating prospective and existing members to maximize the utilization of the plan benefits.

Love’s Travel Stops & Country Stores September 2024- June 2025

Team Member/Shift Lead

● Front-End Associate responsible for providing excellent customer service while balancing cash register transactions and assisting customers with any issues that may arise.

● Ensure proper food safety conditions are followed daily.

● Cross trained in multiple departments and quickly promoted to Shift Lead responsible for 8 employees for closing shifts serving as the first line of Supervisors in absence of the General Manager.

1915 South/Ashley HomeStores Call Center FL/GA August 2021- August 2024 Delivery Support Specialist

● Adept at handling 70+ calls daily while consistently ensuring superior

customer service and resolution of client issues smoothly and quickly.

● Strategize and execute seamless delivery logistics for high-end furniture

across 4 Distribution Center Warehouses that serve 28 stores throughout GA, FL,

NC and AL.

● Verification of Delivery/Billing of all delivered items daily.

● Evaluate submitted photographs of damages, and determine whether damaged

items are repaired or replaced, in addition to, ordering replacement item or any

necessary parts for repair.

Extended Stay America Hotel GA/FL December 2004- December 2020

Assistant General Manager Kennesaw GA/Jacksonville FL 7/16 to 12/20

● Successfully achieved top scores in guest satisfaction and cleanliness and

maintained the hotel to remain in the top 10 of 600+ hotels.

● Supervised the daily activities of a 15 person staff and conducted training on

company standards and job performance expectations.

● Spearheaded revenue optimization strategies in collaboration with management,

ensuring stringent adherence to upscale hospitality benchmarks.

Guest Services Representative/Team Lead Kennesaw GA 12/04 to 7/16

● Mentored and developed cross-departmental teams, fostering a culture of

excellence and maintaining high performance across various roles.

● Pioneered a comprehensive training manual and proactively engaged in lead

generation activities, expanding the business portfolio.

● Exhibited versatility by cross-training in multiple departments, enabling swift

adaptation and support as required.

Skills

● Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook, and Access.

● Exceptional interpersonal, written/oral communication/active listening, and

analytical skills tailored for elite customer service.

● Proven expertise in problem-solving and conflict resolution within

high-pressure environments.

● Adaptability: Flexible and able to adjust to changing situations

● Outstanding multitasking and prioritization abilities to handle diverse

responsibilities.

● Adept organizational and time management skills crucial for complex

operations.

● Attention to detail and organizational skills

● Patience and resilience

● Results oriented.

● Dependable/Strong work ethic.

● Self-motivated

● Service-oriented

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