Compassionate Healthcare Administrative Professional with 15+ Years
Resume:
TAYLOR KLAIBER
SOUTH POINT, OHIO *****, UNITED STATES 740-***-****
DETAILS
** ******* ***** *** *** A, South
Point, OH 45680
South Point, Ohio 45680
United States
**********@*****.***
Date / Place of birth
02/17/1989
Ashland, KY
Driving license
OH SX398202
SKILLS
EMR systems
Expense management
Personal Assistant Experience
Attention to detail
Anatomy knowledge
Medical receptionist
Expense reports
Multi-line phone systems
Microsoft Word
Office Management
Office supply management
Ability to motivate
Order entry
Employee relations
Executive administrative support
Clerical experience
Construction
Business development
CPR
Microsoft PowerPoint
Microsoft Excel
Medical scheduling
PROFILE
Versatile healthcare and administrative professional with 15+ years spanning patient care, counseling, office operations, and retail leadership. Known for compassionate, HIPAA-compliant support, strong communication, and meticulous organization; proficient with EMR/EHR, scheduling, payroll, invoicing, and multi-line phone systems. Thrive in fast-paced settings—coordinating care, resolving issues, and improving workflow efficiency while maintaining accuracy and confidentiality. Open to full-time opportunities in healthcare support, office administration, or client services with flexible availability.
EMPLOYMENT HISTORY
Patient Care Aide at Wise Medical Staffing, South Point Oct 2025 — Present
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication administration
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
• Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as
prescribed by healthcare professionals
• Managed medical appointments and transportation logistics for patients to ensure timely access to
healthcare services
• Provided emotional support to patients and their families during challenging times
• Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and
monitoring fluid intake of patients as required by their health conditions Training
Microsoft Outlook
Organizational skills
Maintaining patient
confidentiality
Productivity software
Driving
Antivirus software
HIPAA
Office Administration
Dependability
Compliance management
Hospital experience
Word processing
Medical office experience
Typing
Microsoft Office
Communication skills
Retail sales
Medical terminology
Achieving HIPAA compliance
Sales support
Appointment scheduling
Patient interaction
Bookkeeping
Leadership
Technical Proficiency
Data entry
Computer skills
Teamwork
Purchase order management
Contracts
Presentation software
Assistant Manager Experience
Computer operation
Cash Handling
Ambition
Interpersonal skills
Housing case management
Case management
Construction industry experience
• Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space
for a comfortable environment
• Coordinated with other healthcare professionals such as nurses or physical therapists for
comprehensive patient care
• Assisted bedridden patients with turning schedules every XX hours to prevent bedsores
• Provided companionship through engaging conversations or recreational activities tailored towards
each patient's interests
• Demonstrated empathy while supporting individuals coping with chronic illnesses or end-of-life
situations
• Supported patients in maintaining personal hygiene, including oral care, grooming, and toileting
assistance
Chemical Dependency Counselor at Restoring Hope Recovery Care, South Point Sept 2024 — Oct 2025
• Conducted biopsychosocial and substance-use assessments; developed person-centered treatment plans.
• Facilitated individual and group counseling using CBT, motivational interviewing, relapse-prevention, and psychoeducation.
• Monitored progress and updated plans; documented services in EHR in compliance with HIPAA and 42 CFR Part 2.
• Provided crisis intervention and safety planning; coordinated referrals to higher levels of care, housing resources, or MAT programs.
• Collaborated with multidisciplinary teams and community partners to reduce barriers and support sustained recovery.
• Delivered family education and aftercare planning to improve engagement and outcomes.
Office Administrator at Klaiber's Tree and Building Services, Wheelersburg Jan 2018 — Apr 2024
• Oversaw day-to-day office operations for a service and construction business.
• Scheduled leads, dispatched crews, and coordinated work orders and service calls.
• Processed sales and vendor invoices; reconciled payments and completed weekly payroll.
• Maintained organized digital and physical filing systems; ensured accurate records and timely reporting.
• Answered and routed high-volume calls; resolved customer issues and coordinated with commercial clients and vendors.
Account management
Filing
Administrative experience
Conflict management
Applied behavior analysis
Payroll
CRM system proficiency
Basic math
Ethernet
CRM software
Human Resources
Phone etiquette
Inventory control
Upselling
Phone communication
Task prioritization
Time management
Manual handling
Home health
Laboratory experience
Guest services
Store Management Experience
Multitasking
Electronic health records (EHR)
management
Grocery store
Weight handling in the workplace
Office experience
Call center experience
Managing patient records
LANGUAGES
English
• Managed office supplies and inventory; supported the owner with administrative projects as needed.
Key Holder/Team Leader at Dollar General, Franklin Furnace Aug 2016 — Feb 2018
• Opened and closed the store; led associates during shifts and executed operations in the manager’s absence.
• Balanced tills, prepared deposits, and enforced cash-handling and loss-prevention procedures.
• Resolved customer escalations to retain loyalty and protect brand reputation.
• Assigned tasks, received trucks, and executed merchandising, stocking, and recovery standards.
• Completed closing checklists to ensure a clean, safe, and compliant store. Department Manager at Lowe's Home Improvement, Ashland Sept 2012 — Aug 2015
• Led Paint, Home Décor, and Lawn & Garden departments; scheduled and directed associates to meet service and sales goals.
• Maintained in-stock, rotation, pricing, and visual standards across all aisles.
• Monitored performance metrics and adjusted labor, merchandising priorities, and tasks to drive results.
• Coordinated with receiving and vendors to plan resets, promotions, and timely replenishment.
• Upheld a safe, organized, and customer-ready environment. Customer Service Associate at Lowe's Home Improvement, Ashland Jul 2007 — Sept 2012
• Delivered friendly, efficient service at registers, on the sales floor, and at the returns desk.
• Processed sales, returns, and payments accurately while following cash-handling procedures.
• Restocked and merchandised inventory to maintain availability and presentation standards.
• Promoted credit applications and add-on products to support store objectives. Cashier and Customer Service at Pick n' Save, Ironton Feb 2005 — Sept 2007
• Operated POS and front-end service desk with accuracy and friendly customer service.
• Processed lottery and tobacco sales in compliance with age-verification policies.
• Cashed payroll and government checks per store policy and loss-prevention guidelines.
• Answered and routed incoming calls to the appropriate departments efficiently. Retail Merchandiser at Premium Retail Services, Ironton, OH 2024 — Sept 2024
• Executed planogram resets and product placement for assigned brands across multiple retail locations.
• Stocked, rotated, and faced inventory; installed displays/POP and ensured pricing and signage accuracy.
• Completed audits, captured photos, and submitted timely reports via mobile applications.
• Liaised with store leadership and field managers to resolve issues and schedule visits.
• Worked independently while following safety, quality, and compliance standards. EDUCATION
High School Diploma, Dawson-Bryant High School, Coal Grove Aug 1994 — May 2007
High school diploma or GED
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