Customer Service Leader with 8+ Years Experience

Jeff Jones

Blairsville, GA ***** +1-678-***-**** **********@*****.***

Professional Summary

Experienced leader with over 30 years of expertise in all facets of customer relations, client services, sales and marketing, and communications within high-profile corporations. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing creative solutions. Technical proficiency in MS Office Suite. Work Experience

Customer Service Associate

Ingles Markets Blairsville, GA

September 2024 to Present

• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction

• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions File Stripper

Accurate Quality Control Myrtle Beach, SC

September 2021 to August 2024

• Responsible for ensuring mortgage files are complete and accurate. Complete monthly and weekly final reports for 12 mortgage companies.

Asst. Deli Manager

Ingles Markets Blairsville, GA

July 2017 to September 2021

• Oversee all Deli operations including ordering, stocking, inventory control and customer service. Recruiter

ITT Technical Institute Kennesaw, GA

2013 to 2016

* Managed, maintained and increased revenue through successful phone calls and interviews with potential students.

* Continuously met and exceeded all metrics.

* Maintained quality relationships with all active students to insure quarterly quotas and attrition. Operator

Service Corp International, Dignity Memorial Pompano Beach Highlands, FL 2010 to 2013

* Recognized for Outstanding Customer Service by JD Power & Associates.

* Ensured all services for 24 area funeral homes were effectively and efficiently streamlined, including family communication, facility management, transportation, and the control of remains. Removal

Service Corp International, Dignity Memorial Pompano Beach, FL 2008 to 2013

• Responsible for the respectful and timely removal of the deceased.

• Met with families and discussed timelines and instructions. Sales Representative

Service Corp International, Dignity Memorial Marietta, GA 2008 to 2010

* Increased sales and customer retention through detailed product knowledge and expertise and maintained solid relationships with partners, clients, and customers through outstanding business acumen.

* Developed lasting community relationships through effective marketing and brand sales strategy. Manager

Houston's Restaurants Fort Lauderdale, FL

2001 to 2006

* Supervised and mentored dynamic staff of 75 servers, chefs, and other employees across various positions.

* Exceeded monthly goals and expectations through exceptional management of all operations of high volume restaurant and bar.

Education

High School Graduate

Wills High School Smyrna, GA

September 1976 to May 1979

Skills

Customer service # Sales and Marketing # High-Level Communication # Strategic Planning & Analysis # New Business Development # Competitive Intelligence # Organization & Detail Specific # Professional Integrity # Compliance Management # Sales Management Food industry Food handling Communication skills Sales Quality control

Additional Information

Authorized to work in the US for any employer

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