Canadian Citizen (PR/Temp) Eligible: Customer Support Pro

Manpreet Kaur

Surrey, BC +1-604-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Customer Service and Administrative Professional with over 2 years of experience in client support, financial services administration, document management, and education. Skilled in handling client inquiries via phone, email, and chat, resolving issues with professionalism and empathy. Strong background in compliance, data entry, account support, and problem-solving. Tech-savvy, adaptable, and fluent in English, Punjabi, and Hindi.

KEY SKILLS

Customer Support (Phone, Email, Chat, Call Center)

Account Opening Assistance / Client Onboarding

Problem Solving and Conflict Resolution

Document Management / Data Entry / File Handling

Calendar & Email Management

Client Relationship Management (Credit Unions, Internal Teams, Customers)

Multilingual: English, Punjabi, Hindi

PROFESSIONAL EXPERIENCE

Interpreter (On Call) June 2025 – Present

Sandal Translation Services Pvt Ltd, Canada

Accurately interpret spoken communication between parties in the first person, ensuring no information is altered, omitted, or added.

ESL Instructor (Volunteer) August 2024 – Present

Chilliwack Learning Society Chilliwack, BC

Tailored curriculum to meet students’ specific needs and skill levels to assist in their learning process

HR Assistant / Data Entry (Contract) Nov 2024

Robert Half, Surrey, BC

Scanned confidential documents and renamed files in HR Private Database.

Audited documents and processed emails in MS Outlook.

Compliance Administrative Assistant Mar 2023 – Dec 2023

Ventum Financial, Vancouver, BC

Managed client phone and email inquiries, updated account records, and processed EFTs.

Provided administrative support, including benefits administration and risk allocation management.

Citizen Services Officer Jul 2022 – Feb 2023

Service Canada, Vancouver, BC

Reviewed and verified passport applications and called clients for any required supporting documents.

Authenticated client’s identity and performed guarantor check for new applications.

Assisted in intake examinations and determined applicant eligibility based on document review.

Compliance Administrative Assistant Jan 2022 – Jul 2022

PI Financial Corporation, Vancouver, BC

Reported and changed mailing address electronically, answered inquiries over the phone and by email.

Validated, amended benefits, removed restrictions from accounts, tracked and added authorizations.

IELTS/ESL Instructor October 2015 - Present

Freelancing Surrey, BC

Developed and utilized techniques and delivered lesson plans along with evaluation of student progress

Provided online and in person trainings via zoom

Document Support Assistant (Contract) February 2021 – August 2021

ICBC Vancouver, BC

Scanned and uploaded classified client documents into the database and processed claims.

Updated and maintained accurate information and contract data in the management system

EDUCATION & CERTIFICATIONS

Google Project Management Program - NPower Canada, Vancouver Aug 2025

Basic First Aid – ProSafe Training School, Surrey July 2025

Junior IT Analyst Program - NPower Canada, Vancouver June 2024

Diploma in TESOL – LCC, Vancouver August 2020

Master in Computer Applications, Punjab Tech University, India September 2007

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