Customer Service Professional with 20+ Years Experience

Crystal Williamson

Mature Dedicated Employee

Las Vegas, NV 89119 1-725-***-**** *********@*****.*** Professional Summary

Over 20 years Customer Service/care. Strong command of English language both written & verbal. Great with System Navigation, handles task with accuracy & efficiency. I am a Team Player that works well unsupervised. I have built positive relationships with customers of many diverse backgrounds. Work Experience

Sales Associate

Rainbow Clothing Store Las Vegas, NV

October 2024 to February 2025

• Stock Racks

• Recieve Shipments

• Tag & Price Merchandise

• Create Clothing Display

• Resolve Customer Concerns

• Greet/Assistance Customer

• Maintain Store Cleanliness

CRC REPRESENTATIVE

PRECISION OPINION Las Vegas, NV

July 2022 to November 2022

Collect Data from randomly dialed numbers to complete Scripted various Surveys Customer Service Specialist

SLEEPNUMBER CORPORATION Remote

January 2021 to June 2022

• Answer inbound calls

• Manage accounts

• Answer customer concerns

• Troubleshoot Sleep Number models when necessary

• Navigate multiple applications to a obtain account information and assist customer

• Take credit card payments

• Assist with shipping issues refunds and replacements Customer Service Associate REMOTE

TELETECH Las Vegas, NV

October 2019 to September 2020

• Inbound/Outbound chat/ email

• Answer Member Inquiries

• Escalate Appropriate Concerns

• Solve Account Issues

• Zendesk

• Work Force

• REACH

• MACROS

Unarmed Guard

SECURIFY SECURITY Palmdale, CA

September 2007 to December 2008

• Guard Property

• Log timed report on Property

• Report/Record Incidents

• Contact Police as needed

Education

ComputerApplication (College)

Long Beach City College Long Beach, CA

February 2002 to October 2002

• Phone Procedures

• Typing

• Office Prcedures

Skills

REACH De escalation Techniques Active listening Citrix Windows 7,9,10,11 Cloud Phone Application Remote WFH Zendesk MACROS Communication skills Customer service Retail sales Phone communication Seibal Applications Customer support Phone etiquette Cash handling Computer operation Basic math Sales Pure Coud System Data entry Stocking Office Machines Problem-solving

Certifications and Licenses

Guard Card EXP. 6/4/2026 REGISTER # R-2026-03250

March 2026 to June 2026

Able to work unarmed security positions.

Additional Information

Authorized to work in the US for any employer

Contact this candidate