Energetic Customer Service Lead and Remote Supporter

Brandy Harris

Akron, Ohio • 614-***-**** • ***************@*****.***

Objective

Dedicated and dependable customer service professional seeking a remote position where I can provide excellent support, resolve customer concerns, and contribute to a positive customer experience.

Skills

1 Customer service & client support

2 Strong communication (phone, email, chat)

3 Problem-solving & conflict resolution

4 Data entry & computer skills

5 Time management & multitasking

6 Microsoft Office / Google Workspace

7 Remote communication tools (Zoom, Microsoft Teams) 8 CRM systems & customer support platforms (including Genesys) 9 Ability to work independently (remote environment) Work Experience

Customer Service Representative – LeafFilter, Hudson, Ohio (July 2020 – Mar 2026) 1 Assisted customers with inquiries, complaints, and account issues 2 Provided support via phone, email, and/or chat

3 Maintained accurate records of customer interactions 4 Resolved problems quickly while maintaining professionalism 5 Met or exceeded customer satisfaction goals

Shipping/Receiving Team Lead – Waddell Manufacturing, Stow, OH (July 2016 – Aug 2018) 1 Delivered quality service in a fast-paced environment 2 Handled customer concerns and ensured positive outcomes 3 Worked as part of a team to meet company goals

Education

Urban League GED Program – Columbus, OH (Diploma / GED) Additional Information

1 Reliable internet and quiet workspace for remote work 2 Flexible schedule

3 Quick learner with strong attention to detail

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