Diplomatic Customer Service Professional

Marie West

Austell, GA ***** 404-***-**** ************@*****.***

Summary

Diplomatic customer service professional with experience in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator and recognized for consistently receiving excellent customer feedback.

Skills

Complaint resolution

Account updating

Active listening

Problem solving

Task prioritization

E-Commerce

Recruitment strategies

Sales

Social media marketing

Medical Terminology

Microsoft Office

Marketing

Experience

HEALTH REP 1 01/2025 -01/2026

BC Forward/Elevance Remote - Austell, GA

Displayed strong telephone etiquette, effectively handling difficult calls.

Established positive relationships with customers through effective communication techniques.

Processed and evaluated healthcare claims, requests, and operational tasks.

Resolved benefit, eligibility, and service-related inquiries

Resolved customer complaints in a professional and empathic manner and adhered to established procedures and compliance standards.

PRODUCTION/QUALITY 08/2023 - 11/2024

Homechef – Lithia, Springs, GA

Organized inventory to facilitate easy access and retrieval of products.

Collaborated with team members to streamline production workflows daily.

Packaged items for shipping following established procedures.

Completed detailed documentation regarding production processes, inventory tracking, and shipment records.

Identified the needs of customers promptly and efficiently.

CUSTOMER SERVICE REPRESENTATIVE 03/2021 – 04/2023

Accenture (MDOL) Remote - Austell, GA

Provided expert consultation regarding eligibility for unemployment benefits with Maryland's Department of Labor.

Adjudicated claims with high accuracy and processed member service requests and operational tasks complaints.

Displayed strong telephone etiquette, effectively handling difficult calls.

Maintained accurate records and documentation of all processed claims.

Ensured all claims complied with company policies and regulations.

ONSITE SALES MANAGER 08/2017 - 01/2021

Century Communities - Norcross, GA

Supported clients through the process of new home purchases.

Promoted active listings through social media marketing, open houses, and newsletters.

Promoted amenities and lifestyle advantages of the new home development.

Consistently achieved a 98% monthly goal completion rate.

Communicated with suppliers to secure the availability of delivery, rates, and details.

NEW HOME SALES CONSULTANT 08/2013 - 08/2017

Kerley Family Homes - Atlanta, GA

Liaised between sellers and buyers for profitable and efficient sales.

Prepared and delivered sales presentations.

Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.

Assisted clients in navigating the home purchase process and utilizing digital marketing to promote timely listings.

Employed CRM tools to track leads and achieved a high monthly goal completion rate.

Assisted in flight scheduling, car rental, and other accommodations for out-of-town buyers

Education and Training

Southern New Hampshire University - Hooksett, NH Bachelor of Science

Human Resources Management, Expected graduation 12/2026

United States Army - Honorable Discharge

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