Operations and Customer Service Professional

Kathy R Smith

********@***.*** I 215-***-****

WORK EXPERIENCE

Allied Universal – PA (2012-present)

Mobile Driver/Desk Receptionist/ Control Room Operator/Loading Dock/ Rover Greet employees, visitors and vendors.

Distribute badges and sign in employees, visitors, warehouse deliveries and vendors. Transferred calls to proper employee or department. Conduct camera and foot patrols.

Patrols campus and observe in company vehicle.

Corporate Call Center – Blue Bell, PA (2011-2016)

Licensed Insurance Agent( Accident and Health)

Provided members and potential members with plans, product and service information. Enrolled customers in PDP, PPO, Medicare Supplement or HMO plans. Comcast – Philadelphia, PA (2011-2012)

Customer Service Representative

Assisted customers with tv, internet, billing, and troubleshooting technical issues. Processed payments and scheduling technician visits. Documented interactions in a CRM.

Reed Technology Information Services -Horsham, PA (2007-2009) Image Specialist/ Application Review Specialist

Scan, clean and crop patent drawing pages.

Verify data and drawings on patent source.

Proofread and corrected data errors.

Verizon – Philadelphia, PA (1993-2006)

Staff Clerk

Proofread and updated telephone listing for Verizon White Page telephone directories. Corrected Customer account information for publishing. Directory Assistance and Call Completion Operator

Provided customer assistance in dialing telephone numbers. Connected customers to long distance providers.

Assisted customers with obtaining telephone numbers and or addresses for residences or businesses. Transferred or directed customers to proper departments for billing or telephone service issues.

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