Accounting & Billing Specialist with Collections Focus
Resume:
Angela Jackson
Kansas City, MO *****
***********@*****.***
EDUCATION:
National American University, 09/2003 to 05/2006
Business Administration, Associates
EXPERIENCE:
Acertus/ Ameri fleet Transportation Delivers
Billing & Reconciliations 08/26/2025 to Present
oReconciling DMV Titles and registrations
oEnsures that checks have cleared the bank and matches DMV charges
oEnsure that Billing matches receipts and Bank Data
oReconcile books at the end of month
oReviews and verify the accuracy of billing with supporting documentation
oReviews & Mail out Plates, Titles and Registrations
Robert Half 07/2020 to 06/2023
Accounting Specialist
Reconciled and collected past due accounts from 30 days to 3 years old.
Collected over 12 million dollars bringing the company accounts receivables aging report under 90 days
Revised their collections process for each company such as collection efforts, emails structures and build a rapport with each customer.
Assisted the staff accountant with invoices, applying checks, resolving and reconciling books, and month end.
Littler Mendelson Law Firm (laid off) 07/2018 to 03/2020
Accounts Receivables Management Specialist
Managed 30-40 Attorney’s accounts receivable by reaching out to the Attorney clients or Insurance Carriers responsible paying matter invoices.
Averaged 5 to 50 clients per Attorney.
Processed payments with Cash Applications ensuring Attorney billing rates matched clients as well as insurance carriers rates coincide with Attorney rates.
Ensured payments were credited to the correct matter invoices.
Worked with paralegals, billers, insurance carriers to ensure payments were made in a timely manner.
Set-up meetings with Attorneys, cash applications, billers, insurance carriers regarding billing matters, rates, and meeting goals and deadlines. 80% of my Attorneys met their goal during the fiscal year.
Ensuring that all client billing information, including client and attorney rate information, tax and activity codes, etc. is accurate, and communicates any necessary changes
Associated Wholesale Grocers 11/2014 to 07/2018
Accounts Receivable Specialist
Vendors Account Receivables, Business to Business Collections, Corporate Accounting.
Reconciled Aging Report and paid premiums for brokers and policy holders.
Prepared accounts for legal collections in pursuit of payment or to negotiate settlement.
Researched and resolved discrepancies, disputes, chargebacks, claims and refunds for Vendors and the company.
Maintained constant contact with Category Mgrs., Buyers as well as Brokers to ensure all accrued invoices were billed correctly.
Performed financial analysis on Current and Aged Invoices.
Developed Excel spreadsheets detailing reconciled aging reports.
Worked with a third-party Attorney to pursue payments unwillingly to pay Vendors.
E-Finance (laid off, company closed) 01/2012 to 09/2014
Lead Collections Representative
Created new revenue streams through creating motivational games and rewards accountable for collecting 85% to goal each month while training and guiding my team.
Collected over 16 million dollars.
Ranked #1 in online loans and then got promoted to team lead of collections maintaining overall customer satisfaction.
Managed a team of 25 collection professionals, collected online payday loans on early out accounts until sold to outside agency, I also approved Online payday loans up to $10K.
Trained collections agents on updated laws and collections skills.
Ensured that each employee received a bonus each month by motivating and inspiring them.
NSI 01/2008 to 09/2011
Lead Collections Representative
Managed Over 400 inbound and outbound calls per day.
Handled all escalated customer services issues regarding pass collection action.
I assessed delinquent accounts for possible collections actions and performed an audit of accounts and provided exceptional customer services to all clients while demonstrating ability to maintain composure and work actively in a fast environment.
Trained and developed skills for employees on contingency collections.
Reviewed collection reports to determine the status of collections and amounts of outstanding balances.
Supported managers and maintained the highest conversion and productivity rate while employed.
Heavenly Angels Arrangements
Owner/Event Planner/Florist
Event Coordinator for All Event types and Florist for funeral Homes, Holidays and Daily Events.
SKILLS:
Microsoft Word, PowerPoint and Excel (Pivot tables, Formulas and Macros)
QuickBooks
Sage
Access
PeopleSoft
Tulia
Trans title
Avocado
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