Retail Branch Manager with 15+ Years Leadership

TARA DARBY

**** ********* ** • Neenah, WI *****

920-***-**** • ️ *************@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-oriented Retail Branch Manager with 15+ years of progressive experience in banking and credit union environments. Proven leader in branch operations, staff development, regulatory compliance, and customer experience excellence. Recognized for building strong client relationships, driving growth, and developing high-performing teams while balancing operational efficiency with strategic business objectives. CORE COMPETENCIES

Branch & Staff Management

Lending & Member Services

Regulatory Compliance & Risk Mitigation

Customer Service & Relationship Building

Training, Coaching & Performance Development

Scheduling, Budgeting & Operations Oversight

Fraud Prevention & Confidentiality

Community Outreach & Business Growth

PROFESSIONAL EXPERIENCE

Retail Branch Manager

Wolf River Community Bank July 2024 – Present

Direct daily branch operations including staffing, scheduling, and compliance oversight.

Lead, coach, and develop employees to achieve service, performance, and sales goals.

Ensure exceptional customer experience while maintaining regulatory compliance.

Build community presence through outreach, relationship management, and growth initiatives.

Client Services Administrative Assistant

Trans International LLC June 2023 – February 2024

Supported client services and administrative operations with a high level of confidentiality.

Coordinated meetings, processed sensitive documentation, and supported client satisfaction initiatives.

Member Services Representative / Lender

Community First Credit Union April 2022 – May 2023

Delivered financial solutions including personal loans, mortgages, and account services.

Ensured compliance in loan documentation, disclosures, and account management.

Built trusted member relationships through education and proactive service. Member Specialist

Verve, A Credit Union August 2008 – April 2022

Provided full-service member support including transactions, lending, and account services.

Investigated and resolved fraud cases, account discrepancies, and service issues.

Educated members on financial products, services, and fraud prevention. Food Staff Manager (Seasonal)

Country USA & ROCK USA June 1997 – July 2019

Recruited, trained, and supervised large-scale event staff.

Managed scheduling, inventory, and cash handling for high-volume operations. EDUCATION

Martin’s School of Hair Design – Appleton, WI

Barbering & Cosmetology Instructor License

TRAINING & PROFESSIONAL DEVELOPMENT

Collections Training & Seminars

Fraud & Investigation Seminars

Crime Prevention Academy

Leadership Boot Camps & Young Professionals Programs

United Way Committee Member & Past Emerging Leader TECHNICAL & INTERPERSONAL SKILLS

Microsoft Office Suite

Excellent written and verbal communication

Strong confidentiality and problem-solving skills

Team-oriented leadership style; adaptable and proactive

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