Food and Beverage Service Captain - Hospitality Leader
Resume:
WORK EXPERIENCE
Food and Beverage Service Department Captain
Address
Phone
Email Visa
Status
PROFESSIONAL SUMMARY
A dynamic and results-driven hospitality professional with 5 years of experience in the hotel service and food and beverage department. Proven ability to deliver outstanding guest experiences through proactive problem-solving, strong communication, and team collaboration. Skilled in inventory management, customer service, staff training, and maintaining health and safety compliance. Committed to achieving guest satisfaction and operational efficiency while upholding service excellence in fast-paced environments.
: Karama Dubai
: ***********@*****.***
: Work Visa
Food and Beverage Service Captain
Coordinated daily food and beverage service operations, ensuring seamless guest experience. Managed customer inquiries and resolved service issues promptly and professionally. Assisted in inventory management, including ordering and stock monitoring. Food and Beverage Service Department
Food and Beverage Service Department
Food and Beverage Service Department
Food and Beverage Service Department Captain
Food and Beverage Service Department Captain
Jul 2022 - May 2023
May 2024 - Nov 2024
Dec 2021 - Jan 2022
Feb 2025 – Apr 2025
Aug 2025 - present
June 2023 - May 2024
Nov 2024 – Jan 2025
Handled guest requests efficiently, maintaining a welcoming environment. Managed inventory and supported restocking efforts. Assisted in staff training on customer service practices.
Monitored dining areato ensurecleanliness and orderliness. Facilitated the smooth operation of the food and beverage department. Supported event setups and maintained service quality during peak hours. Managed guest complaints efficiently, ensuring prompt resolution. Assisted in staff coordination andworkloaddistribution. Delivered exceptional guest service while maintaining high hospitality standards. Assisted in managing food and beverage operations during peak service hours. Ensured cleanliness and maintenance of the service area. Supported team coordination for special events and group reservations.
Supported pastry chefs in preparing desserts for restaurant and banquets. Maintained ingredient inventory and assisted in ordering supplies. Conducted pastry section hygiene inspections before and after shifts. Assistedin special events andbuffetssetup with creative dessert presentations. Delivered high-quality service, maintaining customer satisfaction in a fast-paced environment. Assisted in menu presentation and upselling of food and beverage items. Monitored table setups and cleanliness standards consistently.
Managed customerfeedback to enhanceservice quality. Trained new staffon service protocolsand customer interaction techniques. Oversee food and beverage service operations, maintaining high standards of quality and efficiency. Enhance guest satisfaction through personalized service and proactive problem-solving. Monitor cleanliness and compliance with health and safety regulations.
Collaboratewithteammembersto ensure prompt and accurate order delivery. HENOCK JOSEPH
HQ Hotel Kakanad
Malabar Express Karama
Lafestia Restaurant UAE
Lincoln Square, Thekkady
Hotel Spice Grove, Thekkady
Club Mahindra Hotel and Resort Cheri
Spice Village Hotel and Resort, Thekkady
EDUCATION
Hotel Management
Mary Matha College, Tamil Nadu
Higher Secondary School Leaving Certificate (HSSLC) Bharathmatha School, Palakkad
Secondary School Leaving Certificate (SSLC)
SOFT SKILLS
CORE COMPETENCIES
Food and Beverage Service
Customer Satisfaction
Team Collaboration
Health and Safety Compliance
Inventory Management
Problem Solving
Staff Training and Development
Quality Assurance
Guest Relations
Time Management
Event Coordination
Service Excellence
Hospitality Operations
Multitasking and Efficiency
Conflict Resolution
Customer Engagement
Team Supervision
Upselling and Cross-Selling
Compliance with Food Safety Standards
Customer Query Resolution
Attention to Detail
TECHNICAL SKILLS
LANGUAGES
Government School Kumily
Communication:Effectively convey information and ideas to guests and team members, ensuring clear and professional interactions. Teamwork: Collaborate with colleagues to achieve service goals, fostering a positive and cooperative work environment.
Adaptability: Quickly adjust to changing situations and guest demands while maintaining service quality.
Problem Solving: Identify issues promptly and implement practical solutions to maintain customer satisfaction.
Customer Focus: Prioritize guest needs, delivering personalized and attentive service to enhance the overall experience.
Time Management: Efficiently allocate tasks and manage workloads to ensure smooth service operations.
Interpersonal Skills: Build positive relationships with guests and colleagues through empathy, active listening, and respectful communication. Leadership: Motivate and guide team members to achieve service excellence and maintain high standards.
Conflict Management: Resolve guest complaints and team disagreements in a calm and constructive manner.
Organizational Skills: Maintain order and efficiency in service setups, inventory management, and daily operations.
English
Hindi
Tamil
Malayalam
MS Office Suite
POS Systems
Inventory Management Software
Customer Relationship Management (CRM)
Food Ordering Systems
Digital Payment Systems
Restaurant Management Software
Reservation Systems
Staff Scheduling Tools
Food Safety Management Software
Communication Platforms (Zoom, Teams)
Data Entry and Reporting
Billing and Invoice Processing
Customer Feedback Systems
Menu Management Software
2019 - 2022
2019
2017
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