Travel Agent with 30+ Years' Customer Service Experience
Resume:
KS
KATHLEEN SCHULTZ
********.*********@*****.*** 704-***-**** Statesville NC
28677
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Travel Arrangements
Documentation preparation
Leisure travel
Insurance
international reservations
Exceptional customer service
High volume environments
Administrative tasks
Marketing
Social Media
Relationship Management
Credit card payments
Client networking
Participated in trade shows and networking events to promote company services.
Developed customized travel plans to meet customer needs and preferences.
Provided excellent customer service in a fast-paced environment. Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
Provided support during pre-trip preparations such as visa applications. Processed payments from customers using a variety of methods such as credit cards, cash or checks.
Resolved any issues related to travel plans and services. Provided customers with detailed information about travel destinations and packages.
Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
Responded promptly to customer inquiries via phone, email or in-person contact.
Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
Managed customer complaints effectively according to established procedures.
Conducted research on new destinations and attractions to expand product portfolio.
Verified accuracy of all documents related to customer's trip before issuing tickets.
Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
Summary
Skills
Experience
KHM Travel
Travel Consultant
12/2018 - current
Processed credit and debit payments and handled confidential information with discretion.
Responded promptly to clients regarding visa, passport and security inquiries.
Explained benefits of purchasing travel insurance with clients. Searched and confirmed travel reservations for customers. Prepared itineraries to deliver travel arrangements to clients. Asked open-ended questions to best understand client need and determine best travel offerings.
Handled travel arrangements for groups, couples, and individuals Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
Built and maintained strong relationships with vendors and suppliers in the travel industry.
Monitored changes in travel reservations and informed clients of any updates or adjustments.
Organized group travel arrangements, coordinating logistics for seamless travel experiences.
Managed financial transactions related to travel bookings, including invoicing and payments.
Coordinated ground transportation to and from accommodations for clients.
Stayed up to date on travel industry, policies and restrictions. St Andrew High School Detrot Michigani
High School Diploma
06/1973
American Travel School Ferndale Michigan
Some College (No Degree) in Travel Management
Certified Travel Consultant Course 5yr Allen Park, MI reading
travel
swimming
socializing
Education and Training
Activities and Honors
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