Dispatcher & Field Service Coordinator (Bilingual)

Anna Cruz

Houston, TX

Phone: 832-***-****

Email: ********@*****.***

Bilingual: English & Spanish

DISPATCHER FIELD SERVICE COORDINATOR

Bilingual Dispatcher with 15+ years of experience coordinating field technicians, scheduling service calls, and supporting customers in fast-paced HVAC, service, and construction environments. Strong customer service background with proven ability to resolve issues, communicate clearly, and maintain high customer satisfaction.

PROFESSIONAL EXPERIENCE

Dispatcher – Houston North Air Conditioning, Houston, TX April 2023 – July 2025

• Scheduled and dispatched HVAC technicians for residential and commercial service calls

• Prioritized daily jobs based on urgency, location, and technician availability

• Communicated with technicians and customers to confirm job details and arrival times

• Monitored job progress and updated work orders through completion

• Handled customer inquiries, scheduling changes, and service issues professionally

• Provided excellent customer service by addressing concerns and ensuring timely resolutions Lead Dispatcher – Coolsys Refrigeration, Houston, TX July 2021 – April 2022

• Coordinated daily dispatch operations for multiple field technicians

• Assigned and prioritized work orders based on urgency and geography

• Maintained accurate service records and monitored job status

• Assisted customers with scheduling, updates, and service-related questions Parts Supervisor – Conn’s Service Center, Houston, TX August 2004 – June 2021

• Supervised and trained a team of five employees

• Managed inventory control and vendor returns

• Completed daily tracking reports and inventory counts

• Delivered direct customer service, assisting clients with parts inquiries and order issues SKILLS

Dispatch & Scheduling Field Crew Coordination HVAC & Service Operations Work Orders & Job Tracking Microsoft Office Customer Service

LANGUAGES

Spanish – Fluent English – Fluent

EDUCATION

GED – American Council on Education (ACE), 2018

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