Emergency Medical & Customer Service Professional
Resume:
Alberto Lopez
Emergency Medical Services / Delta Air Lines )CSA)
Rockaway Park, NY 11694
***************@*****.***
Professional Summary
Reliable Delta Air lines Customer Service Agent with extensive knowledge of airline procedures. Adept at customer service relations especially in fast-paced environments where efficient operations are essential to an airline’s reputation. Experienced with flight booking and problem solving. Also N.Y.C Emergency Medical Services Responder and a U.S Army Combat medic Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Military Police Officer
U.S. Army-New York, NY
November 2025 to Present
• Enforced military laws and regulations to maintain discipline and order within the military community
• Conducted patrols, inspections, and investigations to ensure compliance with security protocols
• Responded promptly to emergency situations, providing assistance and maintaining public safety
• Collaborated with local law enforcement agencies to coordinate joint operations and enhance security measures
• Implemented proactive measures to prevent criminal activities through surveillance techniques and intelligence gathering
• Trained and mentored junior personnel on proper procedures for conducting searches, apprehensions, and crowd control
• Managed traffic flow during high-profile events, ensuring the safety of participants and spectators
• Performed thorough risk assessments of facilities, identifying vulnerabilities and recommending security enhancements
• Maintained accurate records of incidents, arrests, investigations, and other relevant information in accordance with departmental policies
• Assisted in the development of contingency plans for emergency situations such as natural disasters or terrorist threats
• Provided support during military exercises by establishing perimeter security and monitoring access points
• Conducted background checks on individuals seeking access to restricted areas or sensitive information
• Coordinated with military units to provide convoy escorts for high-value assets in hostile environments
• Participated in joint task forces aimed at combating organized crime networks within the military community
• Received commendation for outstanding performance during a hostage situation where quick decision- making skills resulted in successful resolution without any casualties
• Served as liaison between military police unit and local law enforcement agencies fostering effective collaboration and information sharing
• Conducted thorough investigations into alleged criminal activities, gathering evidence and interviewing witnesses to build strong cases for prosecution
• Provided security briefings to military personnel on potential threats and recommended preventive measures
• Assisted in the development of security protocols for high-profile visits by senior military officials and foreign dignitaries
• Implemented a community policing approach, engaging with military community members to address concerns and build trust
• Collaborated with intelligence agencies to gather information on potential security threats within the military community
• Maintained proficiency in the use of firearms, non-lethal weapons, and defensive tactics through regular training exercises
• Served as a first responder during medical emergencies, providing immediate assistance until medical professionals arrived
• Conducted inspections of vehicles entering or leaving military installations to ensure compliance with safety regulations
• Developed and implemented a comprehensive physical fitness program for unit personnel resulting in an overall increase in fitness levels.
• Awarded the Military Police Excellence Award for outstanding performance and dedication to duty
• Served as a subject matter expert on crowd control techniques during large-scale events such as parades or demonstrations
• Investigated incidents involving theft or loss of classified materials, ensuring proper handling of sensitive information
• Coordinated with base commanders to develop emergency response plans tailored to specific threat scenarios
• Demonstrated exceptional leadership skills while serving as platoon sergeant responsible for overseeing daily operations and personnel management Customer Service Agent
Delta Air Lines-New York, NY
January 2021 to Present
I made reservations and helped passengers find alternative routes for their travel needs. I am experienced with all aspects of flight management
• Adept at ticketing and reservation booking procedures
• Proficient in use of common industry computer programs and related software
• Excellent people skills including sound verbal and written communications
• Flexibility in work hours and routinely willing to work overtime when necessary
• Good problem solving skills especially in high-pressure situations
• Coordinated flight schedules with passenger requests.
• Dealt with any customer service issues as necessary.
• Tracked information on flight bookings and cancellations.
• Handled online reservations and prepared related documentation of bookings.
• Routinely greeted passengers and handled processing procedures.
• Made in-person and online reservations for passengers.
• Prepared daily reports of customer activity.
• Tracking flight arrivals and departures and posted related information online.
• Made regular announcements concerning flight arrivals and departures.
• Worked to address customer service issues and sought positive resolutions.
• Responded to customer inquiries in person online and on the phone. EMT-B
Lenox Hill Hospital-New York, NY
May 2019 to Present
Brooklyn, NY
• Has a 15 field experience doing 911
• Administering cardiopulmonary resuscitation, including use of automated external defibrillators;
• Provide pre hospital emergency medical care of simple and multiple system trauma.
• Search for medical identification emblems as a guide to appropriate emergency medical care.
• Assisting patients with prescribed medications, including sublingual nitroglycerin, epinephrine auto injectors and handheld aerosol.
• Reassuring patients and bystanders by working in a confident, efficient manner.
• Avoiding mishandling and undue haste while working expeditiously to accomplish the task. Store Detective Investigator
Richmond County-New York, NY
January 2011 to June 2014
Walked the store and perimeter up to 8 hours a day to monitor safety and security concerns.
● Followed and maintained knowledge of store procedures and applicable laws in performance of duties.
● Observed, detected, and investigated internal and external theft threats and reports potential internal theft
situations to Regional Manager.
● Detained and interviewed shoplifters when warranted, prepares reports for internal use and for potential
prosecution.
● Maintained evidence collected, report files from investigations and testified in court concerning theft investigations.
● Performed daily physical security checks and communicated with management team areas of opportunities that could prevent loss to the store. Education
Law Enforcement (U.S Army Law Enforcement Academy) U.S Army-USA
April 2025 to November 2026
High School Diploma
Beach Channel High School-Rockaway Park, NY
June 2008
Upper secondary education
Bachelor's degree
EMTB (Certificate)
Valid New York State
Skills
Total calls (success metric) Patient observation Bookkeeping Computer operation Hospital Experience Bilingual Negotiation Patient monitoring Leadership Mobile devices Door-to-door Cold calling Critical care experience Computer literacy Conflict management Management Case management Surveillance operations Account analysis 4G/LTE Financial reporting software Product demos IDS Sales Customer relationship management Durable medical equipment (DME) coordination Sterilization Report writing Client communication Accounts receivable Productivity software Interviewing E-commerce Software sales Security Typing Territory management Financial analysis Zoom Clinical documentation Home visits (communication methods) EMT experience Phone etiquette Legal client interviewing Microsoft Office EKG Triage High volume recruitment Managing customer accounts Vital signs Pharmaceutical and medical sales experience Vulnerability assessment B2B sales Direct sales CCTV Initial Contact (sales skills) Salesforce Employee relations Filing Financial concepts Microsoft Powerpoint Professional networking Sales territory planning Fundraising Territory sales Driving Website management Conflict de-escalation Patient assessment Talent acquisition Forklift Physical examinations Project management Load & unload Seafood Business development RETAIL MARKETING Analysis skills Accounting software Security systems Client interaction via phone calls Organizational skills First aid QuickBooks Investigative reports Criminal defense law Behavior management Litigation Team leadership Interpersonal communication Writing skills EMR Systems Outside sales Military Epic Outbound sales Medical billing Pharmaceutical sales Surveillance Delta Air Lines Information security RETAIL Quantitative analysis VFR VPN Microsoft Word Attention to detail Phlebotomy Field sales Google Docs Critical Care Experience Account management English Social work Outdoor work Windows DME Software troubleshooting Time management Continuous improvement Microsoft Excel Customer service Phone communication CRM software Conflict Management Microsoft Outlook Travel planning Data entry Venipuncture Accident investigations Patrolling Recruiting Communication skills ATS Patient care Law enforcement Fundraising campaign coordinator experience Achieving sales targets
Languages
• Spanish
• English
• Bilingual
Military Service
Branch: Army Reserve
Service Country: United States
Rank: E4
April 2016 to Present
Certifications and Licenses
Act 120
CPR Certification
BLS Certification
EMT Certification
Driver's License
Guard Card
Paramedic License
Epic Certification
EMT License
Peace Officer Certification
Licensed Certified Social Worker
Motorcycle License
CDL B
Non-CDL Class C
AED Certification
Asbestos Certification
OSHA 30
ACLS Certification
NREMT Paramedic
First Aid Certification
EMT-B
PALS Certification
Ambulance Driver's License
Class D
Additional Information
Skills
Speaking Spanish and computer skill (3 years)
Skills
● Proficient in Digital Video surveillance
● Retail theft investigations
● CCTV surveillance
● Skilled in conflict resolution
● Interior and exterior patrol
● Investigative procedures
● Report writing
● Security systems expertise
● Crime prevention methods
Contact this candidate