Retail and Team Leadership Professional

Alicia A. Hartman

#*** **** ******** **** *******, British Columbia V9S 1N2

Cellular: 250-***-****

Email: ***.***.*******@*****.***

Summary Of Qualifications

I am a driven worker in many different trades including sales, customer service, cashier, leadership and warehouse duties. Being in the retail and customer service industry for over 19 years has been a great joy and pleasure exceeding in sales. Customer satisfaction is the prime objective and accomplishing my goals. Through the years and different job titles I have had proven to go above and beyond my supervisors expectations. Always on time and eager to learn new tasks. Flexible to work on my own and great working in a team atmosphere. Excited to learn new tasks and a quick learner, as well as very organized. I have been in charge of my own teams and we excelled in time management and exuction. Employment History

Just Cozy, Woodgrove Mall

Store Manager November 2024 to December 2024

• Building the set up for pop up location.

• Opening and closing duties involving POS.

• Customer service.

• Cleaning and maintainance for visual appeal.

Johnston Drug Wholesale, Dorman Road

Stock Associate August 2024 to October 2024

• Picked and sorted product for preperation and packaging for shipping to vendors.

• Maintained a neat and clean work enviroment.

• Divided skids of product to be placed in proper location.

• Ensured all orders were as requested by the company. Urban Planet, Woodgrove Mall

Stock Manager March 2023 to August 2024

• Processed incoming and outgoing product throughout our location and sister stores.

• Ensured product was securly tagged to procedure as company policy in regards to loss pervention.

• Maintained and organized a clean store and warehouse.

• Customer service and ensuring sales.

Dollarama, Bowen Road

Key Holder June 2022 to March 2023

• Stocking and facing new and existing product on shelf, accoring to planogram.

• Cleaning and maintaining a work and customer friendly enviroment.

• Loss prevetion.

• Main closer with closing shifts including cashing out multiple tills and self checkout. Ensuring safes are fully accounted for and securely locked.

• Recorded and processed damaged items and reported them in logs. Country Grocer, Bowen Road

Cashier November 2022 to March 2023

• Ensuring great customer service.

• Cashier.

• Maintaining a safe and clean food safe enviroment for customers as well as coworkers.

• Closing shifts were making sure all tills were sanitized and cash was properly accounted for. Stock Exchangers Pawn Shop

Sales Associate/ Buyer November 2011 to May 2021

• Greeting customers and directing to the location in which the product or loan services they require.

• Maintained and exceeded cleanliness of the store location and organization ensuring it easier to find customers loans and placement of product.

• Offered information about different promotions in the store as well as warranty and gift cards.

• Key holder duties included ensuring the store was ready for opening and closing. These include jewelry is accounted for and cash is balanced while transactions are in order.

• Helped assist with training purposes

• Collaborated with owner and coworkers in regards to product to bring in the store, and organized product.

Best Buy Canada LTD.

Product Process Senior August 2007 ti October 2011

• Maintained the shipping and handling of ingoing and outgoing products on a regular basis, including ensuring all product codes and upc's were accurate to the billing order.

• Knowledge of each product, knowing where it can be located in the store or a similar substitute for acquired product to suite their needs.

• Ensuring our team was well informed about new and existing products entering and leaving the store.

• Responsible for loss pervention, stocking, and inventory. Morning and closing shifts making sure all sales tags are accurate.

• Cashier and customer service.

• Training with big joe forklift training.

References upon request.

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