Hospitality & Retail Operations Professional

Shannon Richard

Wiggins, MS ***********@*****.*** +1-601-***-****

Professional Summary

Dedicated and customer-focused professional with extensive experience in hospitality, retail leadership, office management, and customer service. Skilled in front desk operations, staff supervision, cash handling, and administrative support. Recognized for strong communication, organizational skills, and the ability to create positive guest and client experiences while supporting smooth daily operations.

Work Experience

Assistant Manager Dollar General – Wiggins, MS May 2025 – Present

• Supervise daily store operations to ensure efficiency and excellent customer service.

• Train, support, and oversee team members to maintain high performance.

• Open/close store, manage cash drawers, safe counts, and deposits.

• Assist with inventory management, stock replenishment, and merchandising.

• Resolve customer concerns and maintain a safe, organized environment.

• Support Store Manager with scheduling and operational planning. Front Desk Agent Hampton by Hilton – Wiggins, MS Aug 2023 – Mar 2025

• Registered and processed guest check-ins/outs and room assignments.

• Handled cash payments and balanced transactions accurately.

• Coordinated with housekeeping and other departments.

• Upsold room upgrades and promoted hotel services.

• Maintained a clean and welcoming front desk environment. Manager Louisiana/Mississippi Business Solutions – Carriere, MS Sep 2012 – May 2014

• Managed janitorial crew scheduling, hiring, and performance.

• Ensured high standards of cleanliness and client satisfaction. Janitor Rite Way – Pass Christian, MS Sep 2011 – May 2012

• Cleaned and sanitized classrooms and restrooms.

• Kept environments safe and hygienic.

Office Manager Atlantic Scaffolding – Memphis, TN Jan 2008 – Sep 2010

• Oversaw payroll, timesheets, and scheduling.

• Coordinated meetings and new hire orientations.

• Maintained office records and supported management. Front Desk Clerk Best Western Woodstone – Wiggins, MS Sep 2001 – Mar 2003

• Checked guests in/out and managed reservations.

• Answered calls and performed clerical duties.

Education

Stone High School – Diploma

Skills

Customer Service & Guest Relations • Cash Handling & POS Systems • Office & Administrative Management • Clerical & Data Entry • Payroll & Bookkeeping • Microsoft Office & Outlook • Hospitality

& Hotel Operations • Upselling & Revenue Growth • Organizational & Communication Skills Certifications

Blueprint Reading – Present

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