Phlebotomy Lead and Administrative Professional
Resume:
*****.********@*****.***
Denver, Co Selina Barron Castillo
Employment:
Phlebotomist - Quest Diagnostics
(Midtown OBGYN) October 28th 2024 - Current
● Process doctor's orders, diagnosis codes, and tests
● Data entry and verification on patient/client insurance
● Perform venipuncture on all patients
● Collect and process urine specimens for testing
● Labeling and shipping all specimens
● Travel to additional sites if needed
● Order all supplies if needed
● Restock all necessary items
● Calibrate all centrifuges
● Update and maintain all room/refrigerator/freezer temps logs
● Proficient in Quanum and Outlook
● Train new employees if necessary
● Administrative and clerical duties of needed
Donor Care Tech III Team Lead- Vitalant October 5th,2020 - August 29th,2024
● Perform data entry of donor information in an accurate and timely manner
● Confirm donor eligibility
● Perform phlebotomy for whole blood, platelets, plasma, 2RBC
● Letting all donors know the expectations before and after donation care
● Assist in any reactions professionally to assure donors are feeling well before leaving the facility
● Labeling and shipping whole blood/ apheresis bags and tubes for the days use
● Restock all necessary items
● Order all supplies needed
● Update and post goals in Microsoft Teams
● Mentor/train whenever needed
● Calibrations of equipment
● Travel to additional sites if needed
● Maintain weekly huddles with team
● Helping explain company SOP’s to whomever needed the assistance
● Administrative and clerical duties if needed
Office Assistant - Merry Maids June 17th, 2019 - September 28th, 2020
● Managed Employees cleaning schedules
● Maintained close relationships with current and long term customers.
● Managed time efficiency for crews arrivals and customers needs
● Assisted upper management with pricing expectations.
● Responsible for managing any cash/check/credit flow
● Accepting all incoming calls in a timely manner
● Follow up with every current and new coming customers
● If customers were unsatisfied with their service I would assist in getting the crew sent back to customers home for any corrections.
● Responsible for keeping all files and equipment organized and up to date
● Scanning all paperwork at the beginning of every month. Store Manager - AT&T Connect Wireless March 4th 2019 - June 3rd, 2019
● Managed new hires and getting current employees on top of their trainings
● Proficiency in maintaining a high gross profit for the store
● Accepting all inventory as well as returning previous devices to warehouse
● Maintaining and updating deposits daily
● Assist the district manager as well as working side by side
● Planned out planograms every Thursday to current AT&T promos as well as DirectTV/ DirecTV Now
● Set up DirecTV, DirecTV Now, And Centurylink Internet
● Follow up with employees sales made sure they are rung out correctly and customers are satisfied
● Updating and creating the schedules every week.
Assistant Manager - Sprint by Verity Wireless
May 2015-July 7th, 2017 January 2, 2019 - March 1st, 2019
● Responsible for accepting all inventory accessories and phones.
● Set up various accounts as well as business managed every detail on accounts averaged around 60 total boxes a month.
● Managed to get every employees trainings done weekly.
● Contacted customers to satisfy their every need
● Planned out planograms to match current promotions as well as price tags had to be valid
● Process givebacks and buy back phones
Assistant Manager - StorQuest Self Storage August 03, 2017 - December 17, 2018
● Responsible for managing the cash flow.
● Set up various accounts, move in rentals, and leases averaged around 80 new rentals a month
● Contact customers daily to make sure their balance was up to date.
● Follow up with leads and sales
● Responsible for maintaining properties.
● Accept all inventory that comes into the store.
● Available to work in various locations when needed.
● Schedule upcoming appointments for potential and current clients.
● Build rapport with every possible client
● Assisted in multiple properties throughout the company Education:
Phlebotomy Training Specialists
August 4th - August 26th 2020
● Phlebotomy Technician
-Tourniquet tying, Venipuncture, Supplies, Procedure, Test tubes, Panels and Profiles, Anatomy and Physiology, Infection Control, Protections and Precautions
● Certificate of Training
● Certificate National Exam
● American Heart Association, Basic Life Support January 2020 Southwest Early College August 2010-May 2014
● College courses taken at CCD
Emily Griffith High School November 2015- March 2016
● Graduated with Diploma
Skills and Attributes:
● CPR Certified
● BLS Certified
● Phlebotomy Certified
● Bilingual (Spanish, English)
● Professional with written and verbal communication skill and customer service experience
● Does well under pressure
● Patient care
● Maintaining confidentiality
● Strong interpersonal skills
● Ability to Multitask
● Identify and solve issues and conflicts presented
● Adaptability
● Proficient with Microsoft Word, Powerpoint, and Excel, eProgesa, Vista, EDRM, Outlook, Teams, Quanum
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