Detail-Oriented Medical Intake Specialist

Sheena Wilson

Loganville, GA ***** 678-***-**** ******.********@*****.***

Detail-oriented Medical Intake Specialist with experience in conducting thorough patient assessments and maintaining accurate records. Proven ability to foster seamless communication among healthcare teams, ensuring timely service delivery and positive patient experiences.

• Data entry • Intake assessment

• Compassionate communication • Critical thinking skills

• Follow-up skills • Progress reporting

• Assertiveness • Records maintenance

• Microsoft office • Employee training

• Customer service • Maintaining client records

• Client intakes • Career development

• Case file management • Attention to detail

• Nonviolent crisis intervention (NVCI) • Application processes

• Cultural sensitivity • Coping techniques

• Supportive counseling techniques

Medical Intake Specialist, 07/2022 - 01/2024

Marena Group – Loganville, GA

• Conducted initial assessments to determine patient needs and eligibility for services.

• Coordinated intake processes, ensuring timely collection of necessary documentation from clients.

• Utilized electronic health record systems to maintain accurate patient information and records.

• Communicated effectively with patients to explain procedures and address concerns during intake.

• Collaborated with interdisciplinary teams to streamline referral processes and improve service delivery.

• Implemented feedback mechanisms for clients, enhancing overall satisfaction with intake experience. Professional Summary

Skills

Work History

Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.

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Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.

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Care Management Associate, 05/2018 - 07/2022

Delta Dental – Roswell Ga

• Conducted comprehensive assessments to determine patient care needs and eligibility for services. Coordinated communication between healthcare providers, patients, and families to ensure seamless care transitions.

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• Assisted in developing individualized care plans based on patient goals and health requirements.

• Monitored patient progress and adjusted care strategies to enhance outcomes and satisfaction. Utilized data-driven insights to identify trends in patient populations and inform targeted intervention strategies for improved outcomes.

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Enhanced patient satisfaction with comprehensive assessments, timely interventions, and effective communication strategies.

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Improved patient outcomes by implementing individualized care plans and coordinating with interdisciplinary teams.

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• Registered and verified patient records before triage with most up-to-date information. Insurance Specialist, 04/2016 - 05/2018

Assurant – Duluth, GA

• Analyzed insurance claims to ensure compliance with policy guidelines.

• Collaborated with cross-functional teams to streamline claims processing workflows.

• Developed training materials for new staff on insurance procedures and systems.

• Implemented quality assurance measures to enhance accuracy in claims assessment.

• Mentored junior specialists in effective claims management techniques and tools.

• Evaluated operational processes, identifying areas for efficiency improvements.

• Facilitated communication between clients and underwriters to resolve complex issues.

• Led initiatives to improve customer satisfaction by optimizing response times. Technical Support Representative, 09/2012 - 04/2016 Apple – Atlanta, CA

• Resolved customer technical issues through effective troubleshooting and problem-solving techniques.

• Provided timely support for hardware, software, and network-related inquiries via phone and chat. Analyzed recurring issues to identify trends, recommending proactive solutions to enhance user experience.

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• Trained new team members on processes, tools, and best practices for efficient technical support delivery. Documented customer interactions and solutions in ticketing system for future reference and knowledge base updates.

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• Collaborated with cross-functional teams to escalate unresolved issues and ensure customer satisfaction. Led weekly team meetings to discuss challenges, share insights, and strategize on enhancing service quality.

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• Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.

• Reduced call resolution time by effectively troubleshooting software and hardware problems. Bachelor of Science: Business Management, Expected in 06/2027 Strayer University - Atlanta, GA

Education

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