Customer Care & Community Engagement Specialist

Tyra Zitting

Auburn, WA • +1-253-***-**** • ************@*****.***

Customer Care Representative

Dedicated customer care representative with over 2 years of experience in program coordination and community engagement. Skilled in communication, problem-solving, and building relationships with clients and stakeholders. Committed to providing excellent service and support to ensure customer satisfaction. Authorized to work in the US for any employer. WORK EXPERIENCE

Americorps Member/Girl Scouts of Western Washington

• Auburn, WA

Community Engagement Coordinator

• 08/2024 - Present

- Developed and executed strategies to boost community participation in events.

- Built partnerships with local organizations and businesses to enhance community initiatives.

- Created promotional materials to raise awareness and engage the community. YMCA

• Auburn, WA

Program Supervisor

• 02/2024 - 06/2024

- Supervised a team, providing training and support to ensure high-quality service.

- Collaborated with families and professionals to address client needs effectively.

- Conducted meetings with parents to discuss progress and provide recommendations.

- Maintained accurate documentation and provided crisis management support when needed. Reading Partners/Americorps Member

• Seattle, WA

Program Coordinator

• 08/2022 - 02/2024

- Organized and managed a school-based reading center to support students.

- Maintained accurate records and data for case files.

- Supervised tutors and worked closely with teachers and parents to meet student needs. True Management

• Sumner, WA

Amazon Delivery Driver

• 11/2018 - 06/2021

- Delivered packages efficiently, ensuring customer satisfaction.

- Managed loading and unloading of delivery van in various weather conditions. Tooele Boys and Girls Club

• Tooele, UT

Youth Development Professional

• 02/2004 - 03/2011

- Coordinated after-school programs and planned engaging activities for youth.

- Provided transportation and snacks for participants during field trips. EDUCATION

Associate in Social Work

Snow College • Ephraim, UT

SKILLS

Customer Service, Communication, Problem-Solving, Case Management, Crisis Intervention, Organizational Skills, Microsoft Office, Time Management, Team Collaboration, Community Engagement.

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