Customer Service Professional - Remote Opportunities
Resume:
Deborah Senko
Louisville, KY *****
*********@*****.***
Professional Summary
To contribute developed skills to a challenging Customer Service position with a progressive organization offering opportunities for growth and advancement.
• Extensive public relations work, dealing with all levels of employment.
• Self-motivated; able to organize, analyze, and meet operational deadlines.
• Respond well to high-pressure.
• Capable of handling a diversity of responsibilities simultaneously. Work Experience
Front Desk Clerk
Tue by Hilton-Louisville, KY
August 2023 to Present
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability
• Assisted guests with special requests or accommodations, resolving any issues promptly to ensure guest satisfaction
• Provided accurate information about hotel amenities, local attractions, and transportation options to enhance the guest experience
• Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information
• Handled check-out procedures efficiently by reviewing charges, processing payments, and providing detailed invoices upon request
Bartender
Billiards Club-Louisville, KY
July 2021 to August 2022
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
• Maintained Lottery system
Cashier/Customer Service
Church Hill Downs-Louisville, KY
April 2020 to June 2020
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Bartender
Breakers of Seffner-Seffner, FL
June 2014 to October 2019
• Handled events
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction Education
Associate degree in Accounting/Computer programming Southern Ohio College
Skills
• Extensive public relations work, dealing with all levels of employment.
• Respond well to high-pressure.
• Capable of handling a diversity of responsibilities simultaneously.
• Self-motivated; able to organize, analyze, and meet operational deadlines.
Contact this candidate