Healthcare Administration Leader and Optician

Carmen Perdomo

Homestead, FL

Phone: 786-***-**** Email: ************@**.***

PROFESSIONAL SUMMARY

Healthcare administration professional with 15+ years of experience in patient coordination, scheduling, insurance processing, and clinical office operations. Proven leader in managing patient flow, optimizing workflow efficiency, and delivering high-quality patient experiences in fast-paced medical environments. Licensed Optician with strong knowledge of HIPAA compliance, healthcare regulations, and multidisciplinary team coordination.

CORE SKILLS

Patient Scheduling & Flow Coordination • Insurance Verification & Authorizations • HIPAA Compliance

• Healthcare Administration • Patient Registration • Workflow Optimization • Staff Scheduling • Clinical Customer Service • Conflict Resolution • Team Leadership • Regulatory Compliance • Multitasking PROFESSIONAL EXPERIENCE

General Manager / Licensed Optician

Visionworks – Homestead, FL

May 2010 – August 2025

• Oversaw all daily clinical and administrative operations for a busy optical and medical office

• Coordinated patient flow to minimize wait times and maintain efficient appointment schedules

• Managed patient intake, scheduling, and customer service in a healthcare environment

• Ensured compliance with HIPAA, health, and safety regulations through regular inspections and corrective actions

• Led and trained a team of 8 employees to maintain high standards of patient care and operational efficiency

• Developed staff schedules to ensure proper coverage during peak hours while controlling labor costs

• Resolved patient concerns promptly to maintain high satisfaction levels

• Conducted performance evaluations and provided constructive feedback to improve staff productivity

• Implemented workflow improvements that increased efficiency and service quality

• Achieved over $1.2 million in annual sales through strategic planning and patient-centered service Optician

Exceptional Vision – Homestead, FL

Dates available upon request

• Assisted patients with eyewear selection and vision care needs

• Supported patient scheduling and front-office operations

• Maintained accurate patient records

• Delivered high-quality customer service in a medical setting

• Ensured compliance with healthcare standards and safety procedures EDUCATION

Associate Degree in Opticianry

Miami Dade College – Miami, FL

LICENSE & CERTIFICATIONS

Licensed Optician – State of Florida

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