Office Administrator with 12+ Years of Customer Service

Robbin Nelson

Indianapolis, IN *****

***********@*****.***

+1-317-***-****

Professional Summary

Professional, detailed oriented Office Assistant with 12 years Customer Service and Call Center Support in scheduling, data entry, customer service, credentials, HIPPA Law and high call volume. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Medical Claims Processor

Elevance Health-Remote

February 2024 to February 2025

• Processed medical claims

• Performed Data Entry

• Followed all privacy and procedure through HIPPA LAW

• Updated all patient information into the system in a timely manner

• Kept a quiet and professional environment while working remotely. Administrative Assistant

Gold Star Residents-Indianapolis, IN

October 2016 to December 2023

• Meeting with prospective tenants to determine lease terms

• Showing rental properties to prospective tenants

• Conducting administrative task, such as background checks, data entry, filing and scheduling

• Organizing payments and applications

Office Administrator

Medix Temp Agency-Remote

December 2022 to August 2023

• Answered heavy call volume

• Assist patient with inquiries concerning locating providers in their area.

• Scheduled Appointments

• Verified Insurance Information

• Scanned all available information to local clinics. Office Administrator

IU Health Hospitals-Indianapolis, IN

January 2022 to December 2022

• Check patients in and out the clinic

• verified insurance

• Scheduled and Rescheduled appointments

• Schedule patients outside testing

• Patient charting

• Room set up

Customer Service Representative

Division of Family Resources, State of Indiana-Indianapolis, IN December 2011 to March 2012

• Performed customer service duties.

• High volume call center.

• Processed Medicaid, Medicare and Food Stamp Applications in a timely manner

• Assist clients through their application process.

• Followed all HIPPA protocols

Claims Adjudicator

State of Indiana Workforce Development-Indianapolis, IN January 2009 to November 2009

• Performed Customer Support for client applying for employment benefits.

• Approved and denied insurance claims

• Assist Client in obtaining employment

• Answered high volume of complaints and helped resolve issues Customer Service Representative

State of Indiana Dealer Division-Indianapolis, IN

November 2007 to January 2009

• Assist Dealerships with the process of obtaining dealerships licenses

• Scheduled appointments in person and over the phone

• Process all applications in a timely manner.

• Performed Customer Service to all walk-in applicants Customer Service Representative (Remote)

Medix Temp Agency

Education

Surgical Technology (Trade school)

American College of Healthcare

October 2015 to March 2016

Some college

High school diploma or GED

Skills

• Attention to detail

• Forklift

• Help Desk (10+ years)

• Box truck

• Public health

• Cash Handling (10+ years)

• State tax

• Clinic

• Data collection

• gRPC Remote Procedure Calls (5 years)

• Recruiting

• QuickBooks

• Training & development

• Call Center (10+ years)

• Multi-line phone systems

• Ethernet

• Retail sales

• Customer support (10+ years)

• Accounting software

• Microsoft Outlook Calendar

• Working with people with disabilities

• Technical Proficiency

• Vital signs

• Continuous improvement

• Quality control

• English (10+ years)

• Root cause analysis

• Customer Service Representative (10+ years)

• Upselling

• Driving (6 years)

• Quantum engineering

• Construction

• Filing (9 years)

• Computer skills (10+ years)

• Zoom

• Logistics

• Commercial driving (5 years)

• Manual transmission

• Leadership

• Cerner

• Account management

• Presentation skills

• Customer communication

• Equipment repair

• Quality assurance

• Customer relationship management

• Order fulfillment

• Toxicology

• Mac OS

• Specimen collection / processing

• Calendar management

• Regional lane

• Motor coach

• Team development

• Care plans

• Marketing

• Medical Receptionist (5 years)

• Building construction

• ICD-10

• CPR (1 year)

• Analysis skills

• Microsoft Powerpoint (5 years)

• Professionalism

• Delivery driver experience (2 years)

• Shuttle driving

• Front desk

• Microsoft Office (8 years)

• Phone etiquette

• Administrative experience (6 years)

• Team management

• Load & unload

• ERP systems

• Dispatch (3 years)

• Microsoft Word (10+ years)

• Communication skills (10+ years)

• Property management

• Laboratory experience

• Research

• Medical coding

• Human resources

• Negotiation

• GPS

• Google Docs

• ICD-9

• Intake

• Medical office experience (8 years)

• Freight

• Outpatient

• Accounts receivable

• Resource Conservation And Recovery Act

• Telemarketing

• Heavy equipment operation

• Medical collection

• Data management

• Client services

• Childcare

• Patient interaction

• Microsoft Publisher

• Medical Terminology (10+ years)

• Workers' compensation law

• Data-driven decision making

• HITRUST

• Mortgage servicing

• Inside sales

• Physiology knowledge

• Microsoft Teams

• Personal assistant experience

• Manufacturing

• Schedule management

• Order entry

• Mobile devices

• Heavy lifting

• Hospital experience

• Resident's rights

• Serving

• Tutoring

• MailChimp

• SAP

• CRM system proficiency

• Database management

• Hospitality

• Customer service management

• Organizational management

• Conflict management

• Documentation review

• Warehouse experience

• Event planning

• Windows

• Cleaning

• Editing

• Behavioral health

• Visio

• Business requirements

• Receptionist (8 years)

• EMR systems

• Infectious disease care

• Fair Housing regulations

• Law office

• Ceridian

• Clerical experience

• Medical records

• Mechanical knowledge

• Spark

• Task prioritization

• Computer hardware

• Project management

• Credit report analysis

• Vendor management

• Insurance sales

• Bookkeeping

• Nutrition

• Document management

• Packaging

• Spectrometer

• Patient monitoring

• Maintaining patient confidentiality

• Paving

• Teaching

• Transcription

• Manufacturing facility

• Salesforce

• Microsoft Excel (6 years)

• FMLA

• Data Entry (10+ years)

• Guest relations

• Typing

• Collaboration

• Software troubleshooting

• Guest services

• Commercial Driving Experience (5 years)

• Productivity software

• Software testing

• CPT coding (3 years)

• Paratransit

• Time management (9 years)

• Catering

• .NET

• Immunizations

• C

• Project coordination

• Enterprise software

• Revenue cycle management

• Senior leadership

• Pallet jack

• CRM software

• Appointment Scheduling (10+ years)

• SaaS

• Grammar Experience

• Flatbed

• E-commerce

• Public speaking

• Crisis intervention

• Sales

• Patient care

• Contracts

• ICD coding

• Writing skills

• Organization design

• Industrial equipment

• Medical imaging

• Search engines

• Word processing

• Truck driving (1 year)

• Banking

• Surgery

• Health information management

• Nursing

• DocuSign

• iOS

• Workers' compensation

• Live chat

• SharePoint

• Excavator

• Ambulatory surgery center

• Adobe Acrobat

• Technical support

• Basic math

• Problem solving

• Supervising experience

• Paylocity

• Records management

• Social media management

• Math

• Sales support

• Risk management

• Electronic health records (EHR) management

• Call center management

• Section 8

• Customer service (10+ years)

• Oracle

• Information management

• Yardi

• School Bus Driving Experience (5 years)

• Outbound calling

• Working with high schoolers

• Financial services

• Patient observation

• Federal Acquisition Regulations

• Microsoft Outlook (8 years)

• Title processing

• Accounts payable

• Microsoft Access (5 years)

• Pricing

• Computer literacy

• HIPAA (Less than 1 year) (10+ years)

• Experience working with students

• Databases

• Dump truck

• Inventory control

• Benefits administration

• Transportation management systems

• Medicare (4 years)

• Office experience

• Organizational skills (10+ years)

• Property Leasing (5 years)

• OneSite

• Basic Computer Skills (10+ years)

• Management (3 years)

• Addiction counseling

• IIS

• ICU experience

• Employment & labor law

Languages

• English

Certifications and Licenses

First Aid Certification

CPR Certification

Certified Medical Assistant

Non-CDL Class C

CDL B

Driver's License

Medical Billing Certification

Hazmat Endorsement

Medical Coding Certification

Passenger Endorsement

Doubles/Triples Endorsement

Chauffeur's Permit

Air Brake Endorsement

School Bus Endorsement

CDL

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