Dynamic Front-of-House Specialist with Fast-Paced Service Experience
Resume:
DIANA CERDA
Kissimmee, FL ***** 972-***-**** ****************@*****.***
Professional Summary
I’ve worked in both customer-facing sales and fast-paced food service, which has made me really comfortable dealing with all kinds of people and situations. At T-Mobile, I helped customers with phone upgrades, plan changes, troubleshooting, and account questions while also focusing on sales goals. I learned how to explain technical information in a simple way, stay patient under pressure, and keep a positive attitude even during busy or stressful shifts. It taught me how to communicate clearly, multitask, and work as part of a team to hit daily targets. In food service, I worked in a high-energy environment where speed, accuracy, and teamwork were everything. I handled taking orders, preparing food, keeping the workspace clean, and making sure customers had a good experience even when it was hectic. That role really strengthened my time management skills, attention to detail, and ability to stay calm and friendly during rushes.
Overall, both jobs helped me build strong customer service skills, adaptability, and a solid work ethic. I’m used to fast environments, problem-solving on the spot, and making sure people leave feeling helped and taken care of. Work Experience
Twin Peaks Girl
Twin Peaks Inc Kissimmee, FL
January 2026 to April 2026
Provided fast paced food and beverage service in a high volume sports bar environment while maintaining a friendly, outgoing approach with guests. Managed multiple tables at once, ensured accurate orders, and stayed attentive to customer needs throughout the dining experience. Followed alcohol safety guidelines, checked IDs, and worked closely with team members to keep service efficient and the restaurant clean and organized. Sales Associate
AT&T Kissimmee, FL
August 2023 to January 2024
Provided friendly, solution-focused customer service while helping customers choose the right plans, devices, and upgrades. Met sales goals, explained products clearly, and handled account issues with patience and professionalism in a fast-paced environment.
While I did enjoy this job, my reason for departure was due to maternal leave. Sales Associate
T-Mobile Newark, NJ
December 2021 to December 2022
Assisted customers with billing, account changes, and technical support, ensuring quick and accurate resolutions while maintaining a positive customer experience.
Handled a high volume of calls and in-store inquiries, providing product recommendations and troubleshooting device issues to improve customer satisfaction and retention. Hostess/Busser/Server
Seabra's Armory Perth Amboy, NJ
January 2021 to December 2022
Server
• Provided excellent customer service in a fast-paced dining environment.
• Took orders, delivered food and beverages, and ensured customer satisfaction.
• Processed payments accurately and efficiently.
• Maintained knowledge of menu items and specials to provide recommendations.
• Assisted with opening and closing duties, including setting tables and restocking supplies. Busser
• Cleared and reset tables efficiently to ensure a smooth dining experience.
• Assisted servers by refilling drinks and delivering food to tables.
• Maintained cleanliness in the dining and kitchen areas.
• Helped with stocking supplies and organizing dishware.
• Provided support during busy hours to enhance customer service. Hostess
• Greeted and seated guests promptly while managing reservations and waitlists.
• Provided menus and informed guests of daily specials.
• Coordinated with servers to ensure smooth table transitions.
• Assisted with to-go orders and answered customer inquiries.
• Maintained a welcoming atmosphere by keeping the front area clean and organized. Dunkin Donuts Crew Member
Dunkin' Donuts - Spice Mill, Inc. Newark, NJ
January 2021 to February 2022
• Provided excellent customer service in a fast-paced environment, ensuring accuracy and efficiency in order fulfillment.
• Operated cash registers, processed transactions, and handled payments while maintaining a friendly demeanor.
• Prepared and served coffee, beverages, and food items according to company standards.
• Maintained cleanliness and organization of workstations and dining areas to ensure a safe and sanitary environment.
• Collaborated with team members to meet daily sales goals and enhance customer satisfaction. Education
Upper secondary education
Skills
Guest services Analysis skills Technical Support Customer service Time Management Salesforce Strategic Planning LANGUAGES Restaurant experience Food safety Food service Cash handling Greeting customers Store opening/closing procedures Retail sales transactions English: Fluent Professionalism Critical Thinking Guest relations Inside sales Host/hostess experience Latte art Sales Effective Communication Leadership Food & beverage industry Teamwork Customer complaint resolution Recruiting POS systems Hospitality Microsoft Excel Mobile devices Event Planning Wireless sales Maintaining an organized workspace Research Microsoft Office Customer inquiry handling Public Relations Spanish: Basic Project Management Languages
Spanish
Bilingual
Certifications and Licenses
Driver's License
Additional Information
Authorized to work in the US for any employer
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