Customer Service Specialist with Remote Experience
Resume:
Haily Warren
️ **************@*****.***
Phoenix, AZ (Remote-friendly)
Professional Summary
Dependable and detail-oriented Customer Service Representative with 4+ years of experience supporting customers and healthcare providers in fast-paced, high-volume call center environments. Proven ability to manage 30–60 calls per day while maintaining accuracy, professionalism, and strong customer satisfaction. Skilled in problem-solving, data entry, and communicating complex information clearly. Core Skills
Customer Service & Call Center Support
Healthcare & Provider Enrollment Assistance
High-Volume Call Handling
Data Entry & Case Documentation
Problem Solving & Conflict Resolution
Time Management & Multitasking
Clear Written & Verbal Communication
Remote Work Experience
Professional Experience
Customer Service Representative (Remote)
Gainwell Technologies July 2024 – October 2025 - Managed 30–40 inbound calls per day assisting medical providers with enrollment applications and related inquiries - Provided accurate guidance on application requirements, status updates, and documentation - Maintained detailed records while meeting productivity and quality standards in a remote environment Customer Service Representative
Epiq Global Phoenix, AZ April 2024 – May 2024 - Handled multiple daily calls assisting customers with inquiries related to a class-action lawsuit - Answered questions clearly and professionally while performing accurate data entry - Maintained confidentiality and compliance with legal documentation requirements
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Customer Service Representative
Progress Residential Tempe, AZ June 2023 – March 2024 - Managed 40–50 calls per day assisting residents with submitting and tracking maintenance work orders - Created and documented cases for unresolved issues, ensuring proper follow-up - Delivered consistent customer service in a fast-paced residential support environment
Administrative Support
AB Staffing Solutions Gilbert, AZ September 2022 – January 2023 - Assisted with daily administrative and office support tasks - Supported various office projects, ensuring timely completion and organization - Helped maintain accurate records and documentation Customer Service Representative
Hawaii Mainland Administrators Tempe, AZ April 2021 – September 2022 - Managed 40–60 calls per day assisting customers and healthcare providers with eligibility and benefits verification - Provided clear explanations of healthcare coverage and benefits information - Maintained accuracy while working under pressure in a high-volume call center
Additional Strengths
Reliable and punctual team player
Performs well under pressure
Strong interpersonal and professional communication skills Quick learner adaptable to new systems and procedures
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