Seasoned Claims Professional with Leadership Experience
Resume:
Latrice Kerr
Dallas, TX 469-***-**** ************@******.***
Professional Summary
Experienced claims professional with 20+ years of expertise in claims processing, client relations, operations, and leadership. Skilled in analyzing complex cases and delivering accurate results with integrity and attention to detail. Strong background in team management, process improvement, and cross-functional communication. Seeking to leverage deep industry knowledge to support operational excellence, efficiency, and customer satisfaction within a dynamic organization.
Experience
Liberty High Hats LLC – Business Partner 2022 - Present
Set company strategy, business goals, and measurable outcomes.
Lead daily operations and oversee all employee performance.
Manage acquisitions, partnerships, and major business decisions.
Serve as primary public spokesperson and manage external relations.
Maintain company mission, culture, and long-term vision.
Identify operational risks and implement mitigation strategies.
Financial Fitness – Contractor 2019 - 2023
Contacted and converted leads for life insurance, annuities, IULs, preneed services, and Medicare plans.
Verified provider network participation and guided clients through first appointments.
Completed notary services; verified documents and scheduled signings.
Ensured accurate, expedited return of loan and insurance documentation.
Centene – Care Coordinator 2015 - 2017
Assisted families with locating psychiatric providers for children.
Researched and reprocessed claims due to nonpayment or overpayment.
Reviewed treatment requests and created member authorizations.
Verified member eligibility and provider credentialing.
Coordinated treatment requests with out-of-network providers.
Issued check tracers and handled refund management.
Education
Colorado Technical University 2013
Associate, Medical Administration Management
Skills
Client Relations & Engagement
Claims Handling & Investigation
Documentation & Case Management
HIPAA Compliance
ICD-10 & CPT Coding Knowledge
Microsoft Office Suite
Team Leadership & Training
Time & Problem Management
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