Billing and Revenue Assurance Specialist
Resume:
SHAMA SIDDIQUE
ACCOUNT AND BILLING ASSOCIATE
CONTACT
** **** ***** ****,*******,NJ,08820
********.*******@*****.***
LinkedIn:
https://www.linkedin.com/in/shama-siddique-90875a28b/
PROFILE
I am an accomplished Billing Associate with a proven track record in the Telecom industry. Skilled in Microsoft Office Suite, Data Analysis, Revenue Assurance, Invoicing, Revenue Analysis, and Customer Query Resolution. I hold a Master of Commerce (M.Com.) degree, which has equipped me with a solid foundation in financial principles. With strong analytical abilities and a keen eye for detail, I excel in ensuring accuracy in billing processes and financial reconciliations. My expertise enables me to optimize revenue operations and enhance overall financial efficiency.
EDUCATION
M.COM • JULY 2014
University of Mumbai
Mumbai, Maharashtra 400032
B.COM • JUNE 2012
University of Mumbai
Mumbai, Maharashtra 400032
KEY SKILLS
Invoices Booking
Creating Accurate Invoices
Resolving Billing Inquiries and dispute
Accounting, Reconciliation
Good verbal and written communication.
MS Office Suit (Word, Excel including advanced formulas like VLOOKUP and pivot tables), Power Point)
SQL,SAP
INTERESTS
Reading
Art
Yoga
Travel
EXPERIENCE
BILLING ASSOCIATE • SEP 2016 – FEB 2018
TATA Communications Ltd. • Pune, India
•Creating accurate invoices based on customer transactions and agreed-upon terms.
• Responsible for all Prebilling, Billing & Post billing activities for major entities such as Singapore, Australia, ROAMW & Hong Kong etc.
• Handling customer payments through various methods (checks, electronic transfers), verifying details, and updating accounts.
• Worked in Mobility Billing and handled Mailbox such as Billing Voice.
• Declaration/Statement and invoices booking of India as well as for international customers and suppliers.
• Resolving customer inquiries and disputes related to billing.
• Tracking overdue accounts and sending reminders to customers.
• Ensuring compliance with billing regulations and data privacy laws.
• Delivering excellent customer service and maintaining positive customer relationships.
• Hands on experience in reconciliation of accounts to manage discrepancies and disputes.
• Assisting new team members in understanding billing processes and policies.
• Responsible for resolving customer/supplier queries and disputes, by analyzing the CDR’s (Call Detail Reports) in excel or access and resolving the disputes by calculating the debit or the credit amount
• Analyzing the traffic/usage of the customers, identify errors if any and rectify the same by coordinating with other technical departments. (Application Used – GBS, Appworx, PLSQL, TIGER REPC)
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