Administrative Specialist & Client Services Leader

LaKesha Williams

214-***-**** Stillwater, OK 74074 ************@*****.***

*******************@***********.***

ADMINISTRATIVE SPECIALIST

CLIENT SERVICES PROFESSIONAL STAFF TECHNICAL STAFF

Bachelor's degree in healthcare administration and over 10 years of experience, the goal is to help individuals and families in need lead safer, healthier, more independent, and productive lives. Maintaining confidentiality, processing, reviewing, and posting all records, inventory, claims, audits, reimbursements, purchase orders, and payments, and receiving and delivering equipment and materials as needed. Ability in booking locations for meetings, preparing presentations, technical and manual process for reports in all program areas.

• Coordinated/Supervises a team of -8 by video conferences such as zoom classes for added lectures and study groups, and stream yard meetings for supervisor and unit employees.

•Manages a unit of eight people with 94% Success rate in family’s completion of course reunification for over 7 years.

• Organized and hosted a regional meeting for 500-1500 workers with guest speakers and catering provide.

CORE COMPETENCIES

Accounting Auditing Claims Invoices Account Payable Manage Supervise Coordinates Review Analyze Performance Detailed Oriented Assign Task Delegate Develop Procedures Implement Policy Changes Procedures Mediator Innovative MS Word Leadership Excel PowerPoint Outlook SAP Oracle EPIC MS 365 Teams .

Work Experience

UnitedHealth Group 05/2023- Present

Central Support Operation Coordinator

• Main contact for healthcare providers and members receiving post-acute services with Medicaid and Medicare.

• Processing inbound and outbound communication (i.e., fax, electronic notifications, telephonic, and letters)

• Direct support to the multidisciplinary team to predict and plan for continuum care needs with provider and clients

• Supporting accuracy of database documentation and the completeness of the medical record and Navihealth database.

• Pilot Program for NOMNC (Notice of Non-Medical Coverage) recovery from all facilities under contract with United Health

• Communicated with home health agencies, hospitals, and long-term care facilities to ensure smooth transitions • Scheduled hospital readmissions or follow-up visits based on clinical and discharge needs

• Reviewed referrals, physician orders, and required documentation for completeness

• Educated patients and families on appointment details and insurance requirements

• Monitored work queues and followed up on incomplete insurance or authorization issues

• Maintained accurate records in EMR systems while ensuring strict HIPAA compliance

• Provided high-volume phone support and resolved scheduling and coverage questions

• Supported care coordination efforts to reduce gaps in service and improve patient flow

Amen Tele-Communication 01/2020 – Present

CEO/Owner LLC

• Managed employees of a small company ensuring quality service to all parties.

• Creating video conferences with contractors/employees to discuss productivity.

• Making sure clients are set with appointments and seen promptly as well as dispatcher services to them.

• Take payments from clients to renew Roadside Assistance Services.

• Made sure payments were processed promptly, for all clients so services would be made at once.

• Assessed accident calls and determined when emergency medical attention was required

• Contacted the nearest appropriate hospital or emergency department to provide patient inbound notification

• Communicated patient demographics, incident details, and estimated arrival times to receiving facilities

• Coordinated emergency response and facilitated smooth patient handoff to medical teams

• Verified and documented available insurance and personal information when obtainable

• Maintained accurate case notes while managing high-volume, time-sensitive calls

• Provided calm, professional support to callers during emergency situations • Followed established protocols and compliance standards, including HIPAA requirements

• Collaborated with dispatch, medical personnel, and support teams to ensure continuity of care

Parkland Hospital 06/2019-07/2020

Radiology Technician

• Aided patients in the radiology department for visits, prepping for imaging, printing patient forms, and scheduling.

• Assessing, evaluating, and testing patients.

• Preparing and positioning patients for imaging.

• Attending to patient needs during imaging procedures.

• Applying and supporting up-to-date knowledge of radiation protection and safety practices.

• Scheduled radiology and pre-surgical appointments in a high-volume healthcare setting

• Verified patient demographics and insurance eligibility prior to scheduling

• Obtained and tracked prior authorizations to ensure coverage compliance

• Reviewed and communicated pre-procedure and pre-surgical preparation instructions with patients

• Coordinated with providers, radiology staff, and surgical teams to ensure all requirements were completed

• Confirmed receipt of required orders, referrals, and supporting documentation

• Resolved scheduling conflicts and minimized appointment delays

• Maintained accurate patient records in the EMR while ensuring HIPAA compliance • Provided professional phone support and addressed patient questions regarding appointments and preparation

• Monitored appointment queues and followed up on incomplete insurance or authorization items

Department of Family and Protective Services 03/2007 – 08/2015

Unit Administrator

• Managing, auditing, and dispersing cases to workers for service, supervising caseloads from formation, until closure, logged and shipped to mailroom. Retrieve and review medical records from varies hospitals assuring accuracy to medical claims and diagnosis for the patients as well as uploading documents to cases and preparing for the workers. Schedule appointments for parents for AA, Parenting classes as well as Rehab for drug use by sending letters to keep parents informed on dates and making transportation arrangements.

• Provides executive-level administrative aid, evaluates requests and inquiries, prioritizes accordingly, prepares advanced daily meeting materials, keeps electronic and hardcopy filing and record-keeping systems.

• Ensures calendar updates and find potential scheduling conflicts, interacts often via telephone, email, and fax with employees from other states, local, and federal agencies, elected officials, and communicates regularly with employees in the agency’s administrative and division offices.

• Prepares and coordinates all travel arrangements in-state and out-of-state travel requests are prepared according to agency and division policy and tracked through final approval or denial, and reimbursements, buying supplies from Office Depot, and/or other methods of purchasing.

• Scheduled services for families and prepared travel logistics

• Communicated with internal/external agencies and coordinated support

• Scheduled radiology and surgical procedures using EMR scheduling systems

• Verified patient demographics and insurance eligibility prior to appointments

• Obtained and tracked prior authorizations to ensure coverage compliance

• Provided patients with detailed pre-procedure instructions and preparation guidelines

• Coordinated with providers, radiology departments, and surgical teams to prevent scheduling conflicts

• Maintained HIPAA compliance while managing high-volume patient calls and records

EDUCATION

• Langston University - Langston OK

• Bachelor of Science – Healthcare Administration, Dec. 2018

AWARDS/HONORS

• Class President – Langston University

• Voted class President 2016-2018 for the Langston Healthcare Administration department.

Dean's Honor Roll – Langston University

• I completed fifteen or more credit hours during this quarter while on Dean's Honor Roll.

• Collaborated closely with professors and advisors to complete assigned activities and tasks.

• 10th Annual President’s Scholarship Gala – Langston University

• Awarded the Tom Joyner Legacy Scholarship

Volunteer Experience

• Veterans Affairs VA 01/2019 - 05/2019

• AMEN Non-Profit CEO 09/2016 – Present

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