Customer Service & HR Help Center Specialist with 3+ Years Experience
Resume:
*************@*****.*** Red Lion
SUMMARY
Dynamic Human Resources Help Center Representative with over 3 years of experience delivering exceptional customer support in high-volume environments. Proficient in Salesforce and Amazon Connect, successful in resolving HR-related inquiries while ensuring compliance with policies. Recognized for guiding associates through Open Enrollment processes, demonstrating expertise in benefit options and enrollment accuracy. Committed to fostering strong client relationships and enhancing user experiences, ready to bring valuable skills to meet organizational needs.
WORK EXPERIENCE
Human Resources Help Center Representative
Dexian – Contractor Supporting Capital One / Discover • 10/2025 – 03/2026
Delivered frontline support in a high-volume help center environment, assisting employees with HR policies, benefits programs, payroll questions, and employment-related inquiries. Utilized Salesforce and Amazon Connect to manage cases, document interactions, and ensure accurate resolution of employee inquiries.
Guided associates through Open Enrollment processes, clearly explaining benefit options and resolving enrollment issues to guarantee accurate selections. Addressed complex employee concerns while maintaining professionalism, confidentiality, and compliance with company policies.
Customer Success Specialist
Entegrity Smart (powered by VIZpin) •
02/2025 – Present
Facilitated customer engagement with a technology platform, expertly guiding users through system features, onboarding processes, and troubleshooting issues to ensure successful product adoption. Collaborated with internal teams to diagnose and resolve service issues while nurturing strong client relationships.
Supported customers with system inquiries and ensured a positive user experience throughout their journey.
Customer Support / Account Specialist
Datum Storage Solutions •
LORI HOLLIS
Oversaw customer accounts, orders, and service inquiries while fostering strong relationships with clients. Provided expert support for product questions, order processing, and issue resolution. Collaborated closely with internal teams to ensure accurate order fulfillment and enhance customer satisfaction.
EDUCATION
High school Diploma
Southwestern High School • Baltimore, Maryland
09/1988 – 06/1991
SKILLS
Customer Support & Client Success CRM & Case Management Systems Salesforce Amazon Connect High-Volume Help Desk Support Customer Inquiry Resolution Technical & System Troubleshooting Process Documentation Microsoft Office Google Workspace CRM Case Management Systems Problem Solving & Conflict Resolution
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