Medical Administration Professional Resume Title
Resume:
Aisha Jackson
Miami, Florida ***** 786-***-**** ************@*****.***
PROFESSIONAL SUMMARY
A diligent and quick-learning individual with a keen eye for detail, seeking to secure a role in medical administration. Eager to acquire comprehensive experience in administrative and clinical aspects of the medical field. Driven by a genuine commitment to assisting individuals in the healthcare sector, I am wholeheartedly dedicated to improving the healthcare environment. EDUCATION
NUC University – Northbridge University Miami, FL Bachelors in Allied Health Management Graduated: Mar 2022 Medical Billing and Coding Diploma Graduated: Oct 2022 NUC University – Northbridge University Miami, FL Medical Billing & Coding Diploma: Mar 2022 Medical Billing and Coding Diploma Graduated: Oct 2019
Miami Dade College Miami, FL, Degree in Associate of Arts Graduated: 2009 Vocational Degree in Business Management Graduated: 2004
SKILLS & INTERESTS
Customer Service
Epic System
Work tool for clients' requirements
Use of David to authenticate clients in Healthcare Terminology,
Anatomy and Physiology
Verifying insurance coverage,
Including eligibility, benefits, and
Pre-authorizations
Microsoft 360 (Excel, Microsoft Word,
PowerPoint)
Collections and Claims
Medical Records
Strong problem-solving and communication skills
Data Organization
Detail Oriented
Teamwork
WORK EXPERIENCE
Department of Children and Families
OPS Customer Service Representative Level 1 Nov 2024- July 2025
● Conduct comprehensive and specialized assessments of eligible persons and customer service.
● Refer customers to job openings, training opportunities, and other employment-related services as appropriate.
● Performs work and records activity and customer information in the current database system.
● Provide instructions and assistance to customers utilizing services, systems, and information available in the Resource Room, along with other related computer data and programs.
● Performs other duties as required by supervisors at the local organization.
● Authentication using David, AMS, and Florida Systems to verify clients information. Interview and assess customer needs, job skills, education, knowledge, and abilities Independent Living Systems
Claims Examiner Apr 2022 – Jan 2024
● Proficiently utilize Pegasus to retrieve claims and locate essential information.
● Employ the SDS database to access raw data efficiently.
● Leverage the Pegasus systems to verify claims provider addresses and NPI (National Provider Identifier) numbers.
● Skillfully input EOB (Explanation of Benefits) messages into relevant systems.
● Use CMS and UB forms for provider's information
● Make sure the proper ICD codes and CPT Codes are in the database University of Miami
Medical Collector Oct 2021 – January 2022
● Procured claims within the Epic system for retrieval.
● Customer Service
● Validated patient demographic and insurance data with precision.
● Scrutinized and supervised collection procedures.
● Conducted thorough follow-ups with insurance firms, maintaining detailed claim records.
● Analyzed benefit received.
Baptist Hospital Miami, FL
Patient Transporter Oct 2016 - Dec 2018
● Providing pre- and post-transport
● Customer Service
● Facilitating communication with nurses and various departments through Ascom services.
● Accurately identifying patients using their date of birth (DOB), name, and medical record number (MRN).
● Ensuring proper documentation and compliance by utilizing the "Ticket to Ride" for each patient.
Contact this candidate