Retail Sales & Customer Service Professional

Ronice Wearing

917-***-****

************@*****.***

EDUCATION:

High School Diploma, Honor Society

Bachelor's Degree in Nursing Anticipated June 2026

Hunter College, New York, NY

Experience July-2023- Present

Adidas Inc. 5th Ave Manhattan NY

Cashier/ Sale Associate

●Delivered personalized customer service by actively engaging with customers to identify and meet their needs.

● Processed cash, card, and digital payments with accuracy, balancing cash drawers at the start and end of shifts.

● Maintained a well-stocked and organized sales floor to enhance the customer shopping experience.

● Educated customers on product features, promotions, and company loyalty programs to drive repeat business.

● Collaborated with team members to achieve sales targets and exceed customer satisfaction goals.

● Resolved customer concerns professionally and escalated issues to management when necessary.

● Assisted in inventory management by receiving, organizing, and replenishing merchandise.

● Acted as a team leader by training new employees on company policies, product knowledge, and best practices.

●Educated customers on performance features of athletic wear and footwear

●Assisted customers in selecting footwear, apparel and accessories

●Processed transactions accurately using POS systems and handled returns/exchanges

August 27, 2022- July 2023

GAP Manhattan NY

Sale Associates

● Provided a welcoming and positive shopping environment by greeting and assisting customers promptly.

●Supported visual merchandising efforts by arranging displays to align with brand guidelines.

● Monitored inventory levels, restocked shelves, and ensured product availability on the sales floor.

● Promoted credit card sign-ups and loyalty programs to boost customer retention.

● Proactively resolve customer inquiries and complaints to ensure satisfaction and brand loyalty.

●Adapted to high-pressure environments during peak sales periods, maintaining efficiency and professionalism.

●Resolved customer inquiries and handles returns and exchanges

SKILLS:

• Customer Engagement: Building strong rapport with customers to ensure a positive experience

Sales Expertise: Educating customers on products and promotions to meet and exceed sales goals..

●Inventory Management: Monitoring, restocking, and maintaining product displays.

●Problem Solving: Quickly resolving customer concerns and adapting to dynamic environments.

●Technical Proficiency: Experienced with retail POS systems, Microsoft Office Suite, and online platforms.

●Adaptability: Thriving in fast-paced environments and handling multiple tasks efficiently.

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