Product Owner - CSPO - E-commerce & Logistics Expert

Nazia Abdul Sathar

Ontario, Canada +1-437-***-****

*****.***********@*****.***

Skilled in managing cross-functional teams, leveraging data-driven insights to make informed decisions, and implementing innovative solutions to meet the unique demands of e-commerce.

Adept at understanding customer and market needs, defining product roadmaps, and collaborating with cross-functional teams to deliver innovative solutions.

Customer-centric professional, passionate about building global e-commerce B2C, B2B and SaaS solutions, bringing people closer through technology and trade.

Skilled in market analysis and competitive research to identify opportunities and develop successful strategies.

Certified Scrum Product Owner (CSPO) with experience in AI product management Core Competencies include…

Senior Project manager, North American Freight group (Aug 2024-Feb2025 6-month contract) Role & Responsibilities:

• Responsible for strategic change management planning and client onboarding on Warehouse management systems(WMS) and Transport management systems (TMS)

• Data integration and business analysis to provide accurate reporting to all clients

• Digital transformation to optimize warehouse and fulfillment center operations across the warehouse facilities

• Develop new product lines for the business for commercial logistics products, including cross border shipping, compliance and fulfillment

E-Commerce Consultant, Oakville, Canada (2022 - Present) Role & Responsibilities:

• Cross-border shipping company, providing consulting on optimizing logistics, regulatory compliance, and e- commerce strategies to facilitate efficient cross-border operations.

• Developed and implemented product and customer acquisition strategy for cross-border e-commerce returns and customs compliance initiatives. Managed casual refund, CREDITs and duty drawback programs

• Formulated effective strategy, and managed products, meals and delivery network for a food delivery startup in the GTA.

• Defined strategy and product plan for a cross-border logistics startup offering freight services to e-commerce sellers.

• Develop a business plan, pricing and operating model for the company, with customer and market analysis.

• Define roadmap for fiscal & trade compliance products for cross-border e-commerce shipping between the US and Canada.

• Stay updated on international trade regulations, import/export requirements, and customs procedures, and advise clients on compliance with these regulations, helping them navigate the legal and regulatory aspects of cross-border e-commerce.

• Assist clients in adapting their product offerings and pricing to suit the preferences and expectations of customers.

• Analyze and optimize e-commerce websites for audiences, ensuring that they are user-friendly and culturally relevant.

• Develop international digital marketing strategies, including SEO, paid advertising, email marketing and social media marketing to attract and engage international customers. Profile: Director/Senior Manager – Product/Operations Seasoned Product and Operations Management professional with over 12 years of experience in leading product development and innovation, managing global and large scale-teams and projects, and leading diverse initiatives focused on growth, digital transformation, product and cost optimization. Demonstrated success in overseeing end-to-end supply chain operations, fulfillment, and logistics, resulting in streamlined processes, cost reductions, and improved customer satisfaction.

• Strategic Planning

• Product Management

• Operations Management

• Project Management

• Data Science and analytics

• E-Commerce

• Market Research & Analysis

• Supply Chain & Logistics

• Process Optimization

• Customer Experience

• Revenue Growth

• Cost Optimization

• Team Building & Leadership

• Agile development methodology

• Building models

Work Experience

Crossborder Pickups, Mississauga, Canada (2020 - 2022) Director - Products and Strategy

Role & Highlights:

• Defined and executed the company's strategic vision, product roadmap, and international expansion initiatives

• Developed digital, growth and customer acquisition strategy for the company across all business lines to ensure competitiveness in the Canadian market.

• Lead the product management function, overseeing the entire product lifecycle, from concept and development to launch and post-launch performance.

• Conducted extensive market research, including market trends, consumer behavior, and competitive analysis, to identify growth opportunities in international markets.

• Identified and pursued strategic partnerships, alliances, and collaborations to enhance the company’s global reach and improve international operations.

• Led digital transformation in the company by implementing a new B2B logistics platform (from concept to execution) which delivered all customer-facing business operations, assisting in business growth.

• Launched last-mile delivery service in the GTA region of Ontario for same-day and next-day delivery.

• Collaborated closely with other departments, including logistics, supply chain, marketing, sales and finance to ensure a coordinated approach to cross-border e-commerce operations and business strategy. Agility Logistics, Kuwait (2017 - 2020)

Management Executive, Strategic Projects, Chairman’s Office Role & Highlights:

• Enabled the company to trade in Cross-border E-commerce logistics across global operating regions (US, Middle East, UK, Australia and China).

• Efficiently set up parcel processing operations at 3 US gateway facilities in the East Coast, Midwest and West Coast.

• Developed product strategy and implemented a successful proof of concept across 3 major trade lanes for the customer across pricing, product/technology solution and infrastructure setup in 5 months.

• Provided strategic direction to the company to engage with leading global retailers, SMEs and E-commerce companies

(approx. $ 500 million in annual revenue, with potential to expand and scale further).

• Led various digital transformation initiatives in real estate logistics, feasibility and approach for different business units.

• Developed and launched Shipa - a digital logistics platform (comprising freight, fulfillment and delivery solutions).

• Analyzed operations and identified opportunities to improve operational performance using advanced technologies like RPA (Robotic Process Automation) and AI (Artificial Intelligence).

• Managed VC due diligence of logistics startups globally, disrupting the logistics/e-commerce industry.

• Collaborate with internal teams, external partners, vendors, and other stakeholders to ensure clear communication, alignment of expectations, and successful project execution. Amazon, Milton Keynes, UK (2015 - 2017)

Senior Operations Leader - Pathways Operations Manager Role & Highlights:

• Provided leadership to the cross-border fulfillment team at the LTN1 fulfillment center, improving the productivity of the team and process by over 50% through different initiatives.

• Managed implementation of various new strategic initiatives at the Amazon Fulfillment Center in the UK, improving the efficiency of the operations processes.

• Launched the first Prime Day in Amazon UK at the LTN1 Fulfillment center, defining the launch plan across multiple teams and stakeholders.

• Launched and managed various new initiatives at the facility including Yard Management System, Drop and Swap Trailer Management and Voice of the Customer.

• Implemented trailer management processes at inbound operations in Amazon, facilitating cost-effective transportation of goods within the Amazon network (both regional and cross-border).

• Managed KPIs with strong coordination across people and processes in inbound and outbound operations of the facility.

• Drove operational improvements by working cross-functionally with technology and engineering teams across Amazon. Applications Systems and IT Operations Manager, M.H Alshaya Co., Kuwait (2011 - 2013)

• Developer/Analyst, Nomura (formerly Lehman Brothers, Mumbai, India (2008 - 2010)

• MBA - General Management, Wharton School Exchange, INSEAD, Fontainebleau, France/USA (2014)

• Bachelor of Technology - Electronics & Communications, National Institute of Technology Karnataka, Surathkal, India (2008) Earlier Work Experience

Education

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