Remote Call Center Customer Service Pro with Leadership Experience
Resume:
Anthony Chavez
Experienced service industry manager with deep expertise in pest control
Santa Clarita, CA 91350
**********@*********.***
EXPERIENCE
Green Home Systems, Northridge, CA — Project Manager JULY 2021 - Present
Managing all aspects of solar projects from sale to installation, ensuring customer satisfaction and on-time project completion. Budgeting, negotiating, contracting services, customer communications, securing permits.
Solar Advisor
Converting leads to sales, pitching solar packages, developing presentations, building and maintaining customer relationships. Simi Valley Chrysler, Simi Valley, CA — Service Advisor NOVEMBER 2020 - JANUARY 2021
Selling services, preparing service estimates, documenting repair needs, dispatching repairs, ensuring timely service and customer satisfaction. Orkin, Bakersfield, CA — Service Manager
NOVEMBER 2019 - NOVEMBER 2020
Managing service department which includes: employee recruiting, training, coaching, and performance evaluation, service scheduling, customer relations, inventory management, sales, regulatory compliance reporting, inspections, contracts, fleet maintenance, equipment maintenance, and damage claim resolution.
Auto Nation, Valencia, CA— Sales Representative & Driver DECEMBER 2016 - OCTOBER 2019
Selling new and used cars, lead follow-up, sales pipeline building, customer relations, and customer transportation.
Expert Pest Control, Mission Hills, CA — Termite Operations Manager
NOVEMBER 2011 - AUGUST 2016
Managing overall termite operations including sta ng, procedures, training, vendor and sub-contractor management, equipment and chemical inventory, chemical usage reporting for agricultural department, pricing bids, contracts, reporting, customer relations, sales, SKILLS
Deep expertise in pest control
and regulatory compliance
Leading service, technician,
and inspector teams
Excellent interpersonal skills
and customer service
Change management and
launching new programs
ACHIEVEMENTS
Established new termite
operations business from
concept to completion,
growing a business by 17%
Developed comprehensive
onboarding and training
program for technicians and
improved regulatory
compliance adherence
Improved commercial sales
methods and won large bids
including Westfield Malls
Established specialty services
program for bed bugs heat
treatment to meet growing
market demands and multiple
large bids for colleges and
multi-family residential
properties
inspections, treatments, documentation, and regulatory compliance. Grew the overall business by 17% during my tenure. Orkin, San Gabriel, CA — Service Manager
OCTOBER 2010 - NOVEMBER 2011
Managing service department which included: employee training and job scheduling, sales, chemical usage reporting for agricultural department, inspections, contracts, reporting, fleet maintenance, pesticide ordering, equipment maintenance, customer relations, and damage claim resolution.
Ecola Termite & Pest Control, Mission Hills, CA —
Operations Manager
OCTOBER 2009 - OCTOBER 2010
Managing service department which included: employee training and job scheduling, sales, chemical usage reporting for agricultural department, inspections, contracts, reporting, fleet maintenance, pesticide ordering, equipment maintenance, customer relations, and damage claim resolution.
Expert Pest Control, Mission Hills, CA — General Manager JUNE 2004 - OCTOBER 2009
Managing overall pest and termite operations including sta ng, procedures, training, vendor and sub-contractor management, equipment and chemical inventory, chemical usage reporting for agricultural department, pricing bids, contracts, reporting, customer relations, sales, inspections, treatments, documentation, and regulatory compliance. Using my Branch III operator’s license and termite experience, I implemented a new termite operation for the business. Home Savings Termite, Santa Clarita, CA — Termite
Inspector
OCTOBER 2000 - JUNE 2004
Termite inspections, sales, and business development. Orkin, Chatsworth, CA — New Customer Specialist
MARCH 1996 - OCTOBER 2000
Selling service contracts and inspections, new business development, leads follow-up.
EDUCATION
Saugus High School, Saugus, CA— High School Diploma SEPTEMBER 1980 - JUNE 1984
OTHER EXPERIENCE
United States Navy — Petty O cer
MARCH 1985 - AUGUST 1988
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