IT Support Specialist Windows, Cloud & Enterprise Apps

Arul Maha

Information Technology Analyst IT Professional

Brampton, ON, Canada 416-***-**** *********@*******.***

PROFESSIONAL SUMMARY

IT Professional with 10+ years of experience providing enterprise IT support across aerospace and financial sectors. Specializes in hardware, Windows OS upgrades, system encryption, endpoint management, cloud services, and enterprise applications. Expertise includes supporting Microsoft 365, Azure, Windows OS 7–11, and engineering applications such as Siemens NX, PTC, Mathcad, Altair HyperWorks, Thermal Desktop, COBRA, PaperCut, and enterprise security tools like BitLocker, Sophos, Zscaler, and Pulse Secure. Handles SCCM-based imaging and deployments, desktop-to-laptop migrations, account provisioning, and conference/collaboration systems.

EXPERIENCE

Information Technology Analyst

MDA Space Jul 2019 – Mar 2026 (6 yrs 9 mos)

Brampton, ON · On-site · Permanent Full-time

•Provided Tier 2/3 deskside IT support for enterprise users, troubleshooting hardware, Windows OS, Microsoft 365, Azure, and enterprise engineering applications such as Siemens NX, PTC, Mathcad, Altair HyperWorks, Thermal Desktop, and COBRA.

•Managed installation, configuration, and troubleshooting of conference systems, VPN access, and cloud applications, maintaining smooth workflows for executives and engineering teams.

•Delivered endpoint management, including deployment, maintenance, and replacement of desktops and laptops.

•Assisted with onboarding/offboarding processes, account provisioning, and software configuration.

•Recognized for quick problem-solving, transparent communication, and team collaboration to ensure productivity and operational continuity.

Senior Location Support Analyst – Windows & Cloud Services

Northbridge Insurance Oct 2016 – Jul 2019 (2 yrs 10 mos)

Greater Toronto Area, ON · On-site · Permanent Full-time

•IT Support Specialist in the Financial Sector providing Tier 2/3 desktop and cloud services support across multiple office locations.

IT Field Specialist [Project]

Dufferin-Peel Catholic District School Board Apr 2016 – May 2016 (2 mos)

Mississauga, ON · On-site

•Deployed 800+ laptops to all Catholic School Board schools across the district.

Technical Support Specialist [Project]

Dynacare Jan 2016 – Apr 2016 (4 mos)

Brampton, ON · On-site · Contract Full-time

•Deployed enterprise printers and network routers across branches, providing on-site technical support during rollout.

Army Communication and Information Systems Specialist

Canadian Armed Forces Nov 2014 – Dec 2015 (1 yr 2 mos)

Canada · On-site · Permanent Full-time

•Completed Basic Military Qualification Training and field trainings in communications and information systems.

EDUCATION

Bachelor of Arts (BA), Political Science and Government 2011 – 2014

York University

LICENSES & CERTIFICATIONS

CompTIA A+ CompTIA Issued Jul 2016

Worker Health and Safety Awareness Labour, Immigration, Training and Skills (Ontario) Issued May 2016

• 3 additional certifications available upon request

KEY SKILLS

Technical: Windows OS 7–11, Microsoft 365, Azure, SCCM Imaging & Deployment, BitLocker, Sophos, Zscaler, Pulse Secure, Siemens NX, PTC, Mathcad, Altair HyperWorks, Thermal Desktop, COBRA, PaperCut, VPN, Endpoint Management, Hardware Assembly & Repair, Conference/Collaboration Systems

Soft Skills: Time Management, Teamwork, Technical Support, Computer Hardware Installation, Transparent Communication, Quick Problem-Solving

Industries: Aerospace, Financial Services, Education, Healthcare, Military

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