Quality Assurance Analyst with 10+ Years Experience

Phone: 941-***-**** Email: ************@*****.***

Summary:

To secure a position as a Software Test Engineering Professional where attention to detail and varied skill set can be utilized to the fullest potential.

Professional Experience:

Software Test Engineering with extensive Years of experience testing in UNIX, Windows, Mobile Device Hosted Portal and Cloud based applications. Seasoned Agile Development Professional with extensive experience taking Applications from concept to release through the SDLC Process.

Experienced testing and supporting many Operating Systems and Relational Database applications.

Proficient in creating Test Cases and Scripts utilizing QCT 11.0 (HP Application Lifecycle Management Quality Center Edition) and Rally. Testing the entire life cycle of Insurance as regards to Guidewire Policy, Billing & Claim Centers. Performed Testing Using Automation Tools.

Experience with Bug Tracking Tools such as Jira and GitHub.

Miter Brands - PGT Windows & Doors

Software QA Analyst

Sept 2019 – Feb - 2026

Manage Quality Assurance Documentation:

Created QA Test Plans, test cases, test matrices, and other QA documentation to ensure sufficient test coverage based on requirements and specifications for B2B/B2C Windows and Door Manufacturing.

Maintain Quality Assurance Test Environment:

Perform Monthly testing of the latest Operating System Software Patches, Industry Standard Web Browsers and Company related Applications.

Ensured that all QA Test Environments meet minimum specifications to perform testing with accurate results. Performed Product Testing of web-based POS Software: Utilize TechConnect/ServiceNow for tracking Change Request from Authorization to Release into Production. Executed manual test cases to ensure full product feature coverage. Performed Regression Testing on various Product Configurations to ensure that Part Numbers, Frame & Window Data along with essential Window/Door configurations were relevant. Orders could successfully Processed through the Order Process System. Also Tested Microsoft Updates to ensure that they did not impact the completion of the Order Process for Dealers in both the Test and Production environments.

Universal North America (Commercial & Homeowner Insurance)

Software Analyst

2016 – 2019

Sarasota, FL

Accomplishments:

Included but not limited to taking on the role of Senior Testing of Personal & Commercial Lines Insurance Applications in a Web Based and Guidewire Policy, Billing & Claim Center. Also facilitated User Testing session for Hyland’s OnBase Unity Web Client. These responsibilities were always delivered in a very professional and concise manner which helped Business, Legal, Software Development, and Product & Project Management and Systems Testing Groups deliver high quality effective Support, Applications and Testing results. Created and maintained Test Cases in Rally throughout the entire Testing Project. Provided legacy system testing support using FogBugz. Participated in the Scrum processes throughout the Sprint Program Cycles. Provided Team leadership and direction to other Systems Team Members across multiple Product and Application lines.

Vertex Inc., Sarasota, FL 2009 – 2016

Software Test Analyst II / Test Engineer II

Accomplishments:

Included but not limited to Testing Income Direct Tax Applications in a Citrix Published environment. Also facilitated Multiuser Testing session throughout the Vertex Income Tax release cycle. These responsibilities were always delivered in a very professional and concise manner which helped Development, Product & Project Management and STE Testing Groups deliver high quality effective applications and testing results. Also maintained Citrix testing environment, updating Operating System, Applying Microsoft Updates, Managing SQL Server 2012 to ensure Database integrity.

Living Naturally LLC, Sarasota, FL (4/2006 – 11/2008)

SQA Manager/Engineer

Accomplishments:

Managed Quality Assurance Documentation:

Created QA Test Plans, test cases, test matrices, and other QA documentation to ensure sufficient test coverage based on requirements and specifications for B2B/B2C Web/PDA & Desktop related Natural Product Ordering/Marketing/Promotional/Loyalty Tracking Application.

Maintained Quality Assurance Test Environment:

Installed and maintained the latest Operating System Software Patches, Industry Standard Web Browsers and Company related Applications.

Ensured that all QA Test Equipment meets minimum specifications to perform testing with accurate results. Performed Product Testing of web-based POS Software:

Executed manual test cases to ensure full product feature coverage.

Maintained the Defect Management system:

Entered and reviewed all manual test discovered defects through entire resolution life cycle.

Reviewed and qualified all defects reported by Technical Support and Assigned to appropriate Development resource.

Sunbelt Software – Clearwater, FL (4/2004 – 4/2006) Software Quality Assurance Engineer Cyber Test

Concord Communication Marlborough, MA (6/1997 – 4/2003) Principal Test Engineer

Certifications:

Various Window & Door Industry Standard Certifications along with Glass Types

Insurance ESSENTIALS 2

ISTQB Software Tester Certification – Foundation Level

UNIX Administration Certification - Worcester Polytechnic Institute

Microsoft Certified Engineer - MCSE ID# 256623

A+ Certification ID# 5BADTT0387

Andrew Wagner

Senior Software Developer

MITER Brands

*******@*************.***

941-***-**** - Cell

2/24/2026

To Whom It May Concern,

I am pleased to write this letter of recommendation for Howard, with whom I have had the privilege of working for the past several years. During that time, I have come to know Howard as a highly skilled, dependable, and dedicated QA analyst who consistently demonstrates professionalism and a strong commitment to quality.

Howard brings exceptional attention to detail to his testing efforts. His analytical approach to identifying, documenting, and demonstrating issues has contributed significantly to improving product quality and ensuring accurate defect resolution. He communicates findings clearly and effectively, ensuring that stakeholders fully understand the nature and impact of reported issues. His ability to articulate complex technical matters in a straightforward and actionable way has been a valuable asset to our team.

Beyond his technical strengths, Howard takes genuine pride in his work. He approaches his responsibilities with ownership and care, always striving to deliver thorough and accurate results. I personally appreciated his collaboration during load testing initiatives, where he provided important support in recreating reported issues and assisting in root cause analysis. His willingness to step in and contribute wherever needed reflects both his technical capability and his team-oriented mindset.

Howard is also highly approachable and consistently maintains a positive outlook. He is a pleasure to work with and contributes to a constructive and professional team environment. His combination of technical expertise, strong communication skills, and collaborative attitude makes him a valuable contributor to any organization.

I recommend Howard without hesitation and am confident that he will bring the same level of excellence and professionalism to any role he undertakes.

Sincerely,

Andrew Wagner

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