Customer Service and Warehouse Associate Professional
Resume:
Akhiya Johns
Jacksonville, FL *****
***************@*****.***
Willing to relocate: Anywhere
Work Experience
Five Guys Crew Member
Five Guys-Jacksonville, FL
January 2024 to Present
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Customer Service Representative
Ranstad Staffing Service-Florida
August 2024 to August 2025
client manager customer service
Amazon Warehouse Associate
Amazon Warehouse-Jacksonville, FL
April 2025 to June 2025
• Efficiently picked and packed customer orders according to established procedures, ensuring accuracy and timeliness
• Utilized handheld scanners to accurately scan and track inventory items for proper documentation
• Performed quality checks on incoming and outgoing products to ensure they met company standards
• Managed returned merchandise by inspecting, sorting, repackaging, and updating inventory records accordingly
• Implemented efficient packing techniques to optimize space utilization while minimizing product damage during transit
• Maintained accurate records of received goods, verifying quantities against purchase orders Call Center Agent
Aucera-Jacksonville, FL
November 2023 to February 2024
My responsibility was to activate customers cards over the phone while reading a script which gave them the option for protection and other benefits if the customer said yes then the protection was added along with more info about the protection plan which was provided from the script it gave the customer the option to think and truly see what they wanted if not I read according to the script which provided more information to possibly persuade and give the customer time to rethink if the answer was still no I would close out the script and customer would go about their day. Cashier/Sales Associate/Customer Service
Smoothie King-Jacksonville, FL
August 2022 to May 2023
My position was to serve and meet every customer expectations I would greet customers as they walked in the door,I would take the customers order and also make there smoothies the way they asked. My significant accomplishments are when customers would compliment my smoothies or when I got noticed for working hard.
Cashier/customer service/ sales associate
Education
High school diploma or GED
Skills
• Wireless sales
• Higher education teaching
• Bussing
• Food service
• Cooking
• Sales
• Customer service
• Restaurant management
• Hospitality
• Cash handling
• Warehouse experience
• Communication skills
• Teaching
• Childcare
• Employment & labor law
• Sales management
• Cleaning Experience (10+ years)
• English
• Typing (10+ years)
• Child protective services
• Stocking
• Continuous improvement
• Management
• Store management
• Culinary experience
• Technical sales
• Warehouse management
• Retail sales
• Serving
• Leadership
• Organizational skills
• Cash register
• Food management
• Warehouse management system
• Restaurant experience
• Distribution center
• Host/hostess experience
• Assembly
• Assistant manager experience
• Food preparation
• Supervising experience
• Computer literacy
• Computer skills
• Inventory control
• Cashiering
• Order fulfillment
• Kitchen experience
• Food service management
• Appliance sales
• Retail management
• Early childhood education
• POS (3 years)
• Conflict management
• Negotiation
Certifications and Licenses
Paraprofessional Certification
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