Administrative Professional with Healthcare & Nonprofit Focus

Emunah Atarah Ross

******.****@*****.*** 347-***-****

Professional Summary

Dedicated administrative professional with over 9 years of experience supporting healthcare providers, nonprofit leaders, and community outreach programs. Proven track record in streamlining office operations, improving patient satisfaction, and managing high-volume scheduling. Skilled in front desk operations, client communication, budgeting, and team collaboration. Passionate about creating organized, welcoming environments while maintaining confidentiality and maximizing efficiency.

Professional Experience

Medical Receptionist

Anni Chiropractor, Brooklyn, NY

Dec 2022 - Present

Greet and assist 20+ patients daily, providing professional and compassionate service in person and over the phone.

Schedule and confirm up to 40 appointments per day using [medical scheduling system].

Maintain confidential patient records in compliance with HIPAA standards, ensuring 100% confidentiality in all records.

Support daily operations and collaborate with healthcare providers to ensure smooth patient flow.

Assistant to the Director of Community Service

Rewarding Environment for Adult Living (REAL), New York, NY

Nov 2016 - Feb 2022

Coordinated and facilitated 10+ program activities monthly for adults with developmental disabilities, ensuring participation and engagement.

Managed a program budget of $X,000, ensuring alignment with agency policies and achieving a 5% savings on operational costs.

Collaborated with external partners and stakeholders, enhancing community outreach and support.

Provided ongoing administrative support to the director and team, contributing to program success and efficiency.

Community Liaison

Welfare To Careers (WTC), New York, NY

Jan 2013 - May 2016

Bridged communication between 100+ students and 10+ partnering organizations, ensuring successful program implementation and engagement.

Supported the planning and implementation of career development programs, resulting in a 30% increase in program participation.

Built and maintained relationships with 15+ regional community organizations to expand opportunities for students.

Education

Bachelor of Arts in American Urban Studies

Metropolitan College of New York, New York, NY

Graduated: May 2016

Community Involvement

Treasurer, Parent Teacher Association (PTA)

PS/MS 29, Bronx, NY

2011 - 2018

Managed an annual budget of $X,000 and organized 5+ fundraising events, raising over $X for school activities.

Participated in executive board meetings twice monthly to discuss school policies, financial decisions, and event planning.

Skills

Medical Office Administration (EHR, Practice Management Software)

Appointment Scheduling & Calendar Management (Google Calendar, Outlook)

Client Service & Communication (Phone, In-Person, Email)

Microsoft Office Suite (Word, Excel, Outlook)

Budget Tracking & Financial Reporting

Confidential Records Handling (HIPAA Compliance)

Data Entry & Reporting

Problem-Solving & Conflict Resolution

Event Planning & Coordination

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