Customer Service & Administrative Expert

Stephanie Rasmussen

*** ****** ***** ** ■ Soda Springs, ID 83276 ■ Home: 208-***-**** ■ Email: *********@*****.***

Customer Service Expert ■ MS Office “Power User” ■ Adept Written/Verbal Communicator

Key Skills

Office Skills:

Telephone & Front Desk Reception ■ Customer Service ■ Filing Database & Records Management ■ Executive & Administrative Support ■ Monthly Reports & Spreadsheets ■ Training contractors/employees on safety orientations ■ Certified Bayer Representative

Computer Skills:

Word ■ Excel ■ PowerPoint ■ Outlook ■ Windows

Professional Experience

Allied Universal Security (Bayer, Soda Springs, ID) ■ Security Officer 8/12 to present

■Monthly reporting for safety orientations, vehicle/perimeter searches performed, tracking of vendor deliveries.

■Verify and update employee training

■Operating switchboard

■Distribute and collect badges for visitors/employees/contractors

■Assist in scheduling and timesheet recording

■Knowledge of security operations and procedures.

■Knowledge of a variety of security and safety devices and controls.

■Maintaining logs for daily and monthly items as required by the site.

CPI LLC Property Manager, (Soda Springs, ID) ■Property Manager 10/13 to present

■Receive and process applications for occupancy in a manner consistent with agency policies, procedures, and applicable regulations.

■Screen, verify and determine the eligibility and suitability of all applicants for housing in accordance with agency policy, procedures, and approved regulations.

■Perform periodic inspections of dwelling units to determine compliance with applicable physical and occupancy standards in accordance with established schedules.

■Resident Relations

■Financial Planning and Management

■Direct or monitor the routine collection of all rent and service charges due from residents and maintain an accurate and complete daily record of cash balances; take appropriate steps to minimize or eliminate delinquencies.

■Maintenance.

■Direct, supervise and monitor the provision of custodial and preventive maintenance to ensure the preservation of property and the promotion of the appearance of the property.

Idaho Department of Health & Welfare (Soda Springs, ID) ■ Office Specialist II, 8/07 to 5/10

■Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

■Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, and rapidly solved problems with customer accounts.

■Ensured accuracy and compliance with rules, regulations, and/or policies.

■Provided information, and explaining department policies, services, and procedures to others.

■Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Family Service Alliance (Soda Springs, ID) ■ Domestic Violence/Sexual Assault Advocate, 6/05 to 8/07

■Provided 24-hour crisis intervention line for clients and law enforcement.

■Assisted clients with protection orders and court advocacy.

■Maintained case management and legal aid assessments and referrals.

Caribou Memorial Hospital (Soda Springs, ID) ■ Business Office Manager, 6/1997 to 11/2000

Managed office staff of 6 employees.

Balanced monthly finance reports for accounts receivables and accounts payable.

Medical coding and patient/insurance billing.

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