Healthcare Scheduling & Operations Professional

MAURY BULLARD JR

Location - Marina del Rey CA ***92

Contact Details - 424-***-**** **************@*****.*** SUMMARY

• Dedicated and reliable healthcare professionals with strong experience in surgical scheduling, patient coordination, insurance verification, and clinical workflow management. Seeking to contribute organizational strength, attention to detail, and patient-centered service to a surgical or clinical operations team. EDUCATION

• Birmingham High School – Lake Balboa, CA

• High School Diploma 2005

EXPERIENCE

Appointment Clerk

Kaiser Permanente – Los Angeles, CA April 2021 Present

• Schedule and coordinate surgery, pre-op, post-op, and procedure appointments in accordance with clinical and departmental guidelines.

• Support OR scheduling and surgical workflow management to ensure efficient patient flow and provider availability.

• Perform clinical schedule management, balancing urgency, provider capacity, and patient needs.

• Coordinate pre-op studies, health clearances, and required documentation prior to surgical procedures.

• Process referrals, surgery authorizations, prior authorizations, and insurance pre-certifications, including workers’ compensation authorizations and coordination.

• Verify insurance eligibility and benefits; resolve discrepancies to prevent scheduling delays.

• Assess call urgency, route appropriately to nursing or clinical staff, and de-escalate complex patient concerns.

• Accurately compose and relay messages to physicians, surgical teams, and support staff.

• Maintain and update patient records, resolve duplicate accounts, and ensure data accuracy.

• Train and support new team members while collaborating with multidisciplinary teams. Storeroom Worker

Kaiser Permanente – Woodland Hills, CA April 2020 to March 2021

• Managed distribution of medical supplies, equipment, and reusable instruments.

• Maintained accurate inventory levels and supported supply chain logistics.

• Processed medical supply orders and ensured timely restocking across departments. Postal Clerk

United States Postal Service – Van Nuys, CA Aug 2015 to May 2019

• Assisted customers with mailing services, postal products, and money orders.

• Handled cash transactions and deposits with accuracy.

• Sorted mail and verified correct postage and documentation. Mail Collections Clerk

United States Postal Service – Van Nuys, CA Aug 2012 to Aug 2015

• Maintained mail collection routes and schedules.

• Collected, sorted, and transported mail from post offices, collection boxes, and customers. Mail Processing Clerk

United States Postal Service – Santa Clarita, CA Feb 2006 to Aug 2012

• Sorted and processed mail using automated systems.

• Ensured accuracy and compliance with destination requirements. Messenger Clerk

West Valley Regional Library – Reseda, CA Feb 2005 to Dec 2005

• Supported daily library operations and material organization.

• Assisted with circulation, cataloging, and event setup.

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