Customer Service Professional with Leadership Experience
Resume:
Kenyata Johnson
Entry Level Customer Service Representative
Wilmington, NC 28405
***********@*****.***
Professional Summary
Experienced customer service professional with 13+ years in supervisory, retail, and support roles. Skilled in client interaction, conflict resolution, order processing, and team development. Adept at maintaining a friendly, professional demeanor and building strong customer relationships. Seeking to leverage extensive service and communication skills in a customer service representative position. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Custodial Supervisor
Cape Fear Community College-Wilmington
October 2024 to Present
* Maintained cleanliness and sanitation standards in assigned areas, including restrooms, offices, and common spaces
* Performed routine cleaning tasks such as dusting, mopping, vacuuming, and trash removal
* Ensured proper handling and disposal of hazardous materials according to safety guidelines
* Restocked supplies in restrooms and other designated areas to maintain inventory levels
* Collaborated with team members to coordinate cleaning schedules and prioritize tasks
* Responded promptly to requests for spills or other accidents that required immediate attention
* Inspected facilities regularly to identify maintenance needs or safety hazards
* Reported any damages or repairs needed to the appropriate personnel for prompt resolution
* Trained new custodial staff members on proper cleaning procedures resulting in improved overall cleanliness
* Increased customer satisfaction ratings by [placeholder for percentage] through consistent delivery of high-quality service
* Mentored new custodial staff members, providing guidance and support during their training period
* Investigated and resolved customer complaints related to cleanliness issues in a timely manner Family Dollar Store Manager
Family Dollar-Wilmington
November 2022 to Present
* Planned employee schedules and managed staff to ensure company policies were followed
* Conducted interviews and hired new staff members to maintain store operations
* Greeted customers, assisted with merchandise selection, and answered questions about products
* Completed transactions and processed payments accurately
* Followed planograms and set schematics to optimize product displays
* Stocked shelves to ensure products were available for customers
* Resolved customer concerns and provided excellent service during every visit Call Center Representative
Fanatics Inc-Jacksonville
July 2018 to February 2019
* Explained products, services, and prices to customers and answered their questions
* Entered customer information and orders into computer systems accurately
* Determined charges for services requested and arranged for billing or payments
* Referred unresolved customer grievances to the appropriate departments for further investigation
* Resolved service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
* Checked to ensure that appropriate changes were made to resolve customers' problems Education
High school diploma
Cape Fear Community College-Wilmington
November 2020 to February 2022
Skills
Driving Food delivery Delivery driver experience Conflict resolution Climbing Passenger vehicle Vehicle cleanliness maintenance Memory care Greeting customers Office Management Direct support Retail sales Recruiting Email management Data entry Guest relations Order picking Espresso coffee making Administrative experience Senior care Balancing end-of-day transactions Janitorial experience Packing Teamwork Household surface disinfection Fraud prevention and detection Housekeeping assistance Retail management Order fulfillment Supervising Experience Typing Monitoring Stock rotation Inventory replenishment Cycle counting inventory management Microsoft Outlook GPS Phone communication Sales POS systems Visual merchandising - Visual merchandising experience (1-3 years) Fragile goods transportation Office cleaning Cleaning surfaces Organizational skills Bed making Problem-solving Meal preparation Distribution center Staff scheduling Cargo van operation Crew management Employee engagement Working with people with autism Bending Mobile digital assistants (MDAs) Assisted living Loading Food Service Delivery detail verification Ability to follow instructions E-commerce POS Phone Etiquette Professionalism Assistant Manager Experience Money orders Safe work practices Computers and Electronics Map reading Windows Management Driving in adverse weather conditions Property management company experience Service scheduling OSHA Order fulfillment receiving Mobile devices Box truck Van driver Order processing Microsoft Excel Highway driving Customer relationship building Order Entry Care plans Ethernet Leadership Cash handling Time management Dishwashing Inventory optimization Pre-cooking preparation Childcare Home Care Microsoft Word Conflict management Commercial cleaning Household spot cleaning Instructing Processing cash transactions Custodial experience Shopify Math Planogram implementation NetSuite Microsoft Teams Mirror cleaning Order shipping Clerical experience Mopping Customer inquiry handling Team development Interviewing Clerical Employee training Multi-line phone systems Cash Handling Package delivery Driving experience in rural areas Customer returns handling Pallet jack Picking & packing GPS navigation Route planning Working with people with developmental disabilities Guest services Home health Order picker Resident's rights English Client interaction via phone calls Driving experience in city centers Travel time estimation Teaching Cooking SUV driving Alternative route navigation Attention to detail Driver communication tools Load securement Stocking Computer operation City street navigation Night driving Store management Caregiving Laundry Electric pallet jack Delivery tracking applications Street sign navigation House cleaning assistance Assembly Computer Skills Merchandising Calendar management Restaurant experience Housekeeping Management Residential cleaning Disinfecting surfaces File organization Cargo inspection Filing Safe lifting practices Route driving Customer service Cashiering Maintaining an organized workspace Record keeping Industrial cleaning Cleaning Productivity software Communication skills Basic math PCA Working with people with disabilities Navigation software Front Desk Friendly demeanor Delivery driving - Delivery driving experience (1-2 years) Dusting Store Management Experience Adhering to speed limits Outdoor work Customer and Personal Service Writing Customer communication Barcode scanners for deliveries Planograms Retail Sales Assisting with ADLs Hotel housekeeping management Short-haul driving experience Environmental Services Computer literacy Vital Signs Certifications and Licenses
Driver's License
First Aid Certification
Non-CDL Class C
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