Human Resources Leader with 15+ Years Experience
Resume:
Michelle A. Collins **************@*****.***
Professional Summary
Human Resources professional with 15+ years of experience in HR management, employee relations, and benefits administration. Skilled in policy development, compliance, recruiting, performance management, and workforce planning. Recognized for building inclusive cultures, improving employee engagement, and implementing HR strategies that drive organizational success.
Core Competencies
• Employee Relations & Conflict Resolution
• Benefits Administration, & Compliance
• Talent Acquisition & Recruitment Strategies
• Performance Management & Training Programs
• HR Policies & Procedure Development
• HRIS Systems: Workday, SAP, Kronos, ADP, Taleo, Paylocity, Ultipro, Odoo, Benefit Solver
• Employee Engagement & Retention Initiatives
• Diversity, Equity & Inclusion (DEI) Programs
Professional Experience
Trident Security Solutions- Employee Relations/Benefits Coordinator 09/2024 –10/2025 Huntsville, AL
• Administered employee benefits programs including health insurance, retirement, and leave policies.
• Guided employees through enrollment and compliance with federal and state regulations.
• Served as primary contact for employee relations issues, handling grievances, conflict resolution, and disciplinary actions.
• Partnered with managers to implement performance management processes and training initiatives.
• Maintained accurate HR records in HRIS systems and supported compliance audits.
• Promoted employee engagement initiatives to foster a positive workplace culture
• Recruit, and interview candidates for open positions Progressive Insurance – Claims Processor Specialist Nashville, TN 12/2017-09/2024
• Coordinated training programs and maintained compliance documentation for department staff
• Processed claims with accuracy, ensuring adherence to company policies and regulatory requirements
• Acted as training coordinator, developing materials, tracking completion, and reporting noncompliance
• Collaborated with cross-functional teams to improve workflow efficiency and reduce call volume
• Delivered exceptional customer service by resolving client issues and maintaining positive relationships
Oakwood University – Office Manager/Recruiter Huntsville, AL 10/2014-06/2017
• Directed talent acquisition and recruitment strategies, increasing student enrollment by 77%
• Managed onboarding, payroll, and attendance tracking using Kronos HRIS software
• Coordinated departmental budgets, requisitions, and invoicing to ensure fiscal responsibility
• Designed and implemented recruitment campaigns to attract diverse candidates and promote scholarship opportunities
• Supervised student employees, providing coaching, training, and performance evaluations
US Army CBWTU/AL – Executive Assistant IV Redstone Arsenal, AL 11/2010-09/2014
• Supported HR operations for wounded warrior transition programs, including payroll, timekeeping, and workforce planning using SAP
• Coordinated training programs, career transition support, and travel logistics for soldiers
• Developed resumes and facilitated job placement for soldiers transitioning to civilian employment
• Maintained HR documentation including budgets, spreadsheets, and compliance reports.
• Acted as liaison between soldiers and command teams, ensuring effective communication and employee relations
Education
• Master of Science, Human Resource Management – Florida Institute of Technology
(2017)
• Bachelor of Science, Organizational Management – Oakwood University (2015)
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