Deskside & Field IT Support Specialist

Darall Lewis

IT Desktop Support

** ***** ** ** ******** and customer support. Recently a contractor to Altice USA/Optimum, supporting business offices and retail stores. Experienced in Windows PC, Microsoft O365, Administration Configuration Manager, Active Directory, PC imaging, Cisco AnyConnect VPN, RSA SecurID, and a host of other system applications. Also experienced in Apple iOS and wireless systems. ************@******.*** 501-***-****

Little Rock, United States linkedin.com/in/darall-lewis-arkansas9 WORK EXPERIENCE

Sr Deskside Support

EJ America

11/2019 - 10/2024,

Deskside level II and III support for Altice / Optimum field offices and retail stores.

Providing OS support, testing and imaging desktop systems for deployment.

Responsible for queries via email, MS Teams and phone using ServiceNow Incident Management System.

Managing networking and database administration, as well as assisting in software development.

Update Group Policy Administration among several platforms. Update and manage hardware through asset management. IT Service Desk

Insight Enterprises

07/2019 - 10/2019,

Windows server admin, managing network accounts, Active Directory and password management.

Desktop Support specialist

Arkansas Children's Hospital

06/2019 - 07/2019,

Setup and install PC hardware for end users.

End user support for HP series printers and software installation.

Xerox Held Desk / Printer Technician

Xerox

11/2018 - 04/2019,

Installed and maintained a series of Xerox printers including networking and data migration.

EDUCATION

Associate of Applied Science in Computer

Information System

University of Arkansas Pulaski Technical College

07/2013 - 12/2017, North Little Rock, Arkansas

SKILLS

Active Directory Microsoft Office 365 Adminstrator

Data Migration Administration Configuration Manager Desktop Configuration Manger Remote Tool

Ringdale / FollowMe Q-server Administration Tool

SCCM Software center Cisco Catalyst IP SwitchCount Lexmark Printer Support

Cisco AnyConnect VPN Support Data Cable Tester

Microsoft BitLocker Tool Microsoft Windows PowerSell Microsoft Diagnostic Tool Microsoft Windows Update VMware jump server

Dell Technology Support and Warranty

Service Central Ticket System BIOS/UEFI Reimaging

Exchange Management Console

Windows Server 2008 R2 Windows Server 2012 R2

ACHIEVEMENTS

Associate of Applied Science in Computer Information System

Achievements/Tasks

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