Operations and People Leader with Proven Impact

EK

ELHAM KOHISTANI

************@*****.*** 972-***-**** Frisco, TX 75034

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Adaptable Manager offers [Number] years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diligent [Job Title] with over [Number] years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Sales Techniques

Project Management

Staff Development

Performance Evaluations

Complex Problem Solving

Verbal and Written Communication

Employee Coaching and Motivation

Scheduling and Coordinating

Goal Setting

Hiring and Training

Budget Management

Training and Development

Employee Development

Team Leadership

Problem Resolution

Teamwork and Collaboration

Recruitment and Hiring

Salesforce Management

Decision Making

Time Management

Good Judgment

Computer Skills

Shift Scheduling

Customer Service

Negotiation and Conflict Resolution

forklifting

Machine operator

General labor

Summary

Skills

Experience

C-store Dallas, TX

Manager

03/2020 - 04/2023

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service.

Trained employees on additional job positions to maintain coverage of roles.

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Recruited and hired qualified candidates to fill open positions. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Maintained adequate staffing to meet objectives within budget. Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

Wearhouse TX

Machine Operator

06/2019 - 03/2020

Prepared machine for production processes by equipping with required tools and parts.

Documented daily production data and submitted accurate time logs to keep management up-to-date.

Monitored and observed production line to watch for pile-ups and jams. Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives. Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.

Operated forklift to place finished products on skids and transport to warehouse.

Utilized fastening equipment to fasten, package and stack materials and products.

Set up and operated production machinery according to specific standards and protocols of company.

Helped achieve team goals by rotating production lines and daily duties to meet demand.

Met or exceeded target for on-time customer shipments. Used hand trucks and forklifts to unload, load and transport items. Hand-assembled needed parts with bolts and screws. Received incoming shipments and reviewed contents against purchase order for accuracy.

Collin County Community College District Frisco, TX High School Diploma

06/2009

Education and Training

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