Medical Office Administrator with Patient Coordination Experience
Resume:
Michelle Gogliettino
New Haven, CT *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Medical Secretary/Manager
Yale-Guilford, CT
March 2018 to August 2021
I started off at a eye doctor's office, in Guilford, Connecticut, as a part time, secretary. Within six weeks, I was hired full time, and then shortly after, became the Office Manager and Patient Coordinator. I did every aspect of checking patients in and out, collecting copays, making appointments, answering multiple phone calls for different offices, ordering supplies,I managed about 5 to 6 employees. I also became a Patient Coordinator, which involved helping patients coordinate testing, procedures and surgeries, anything that they needed help with. I also filled in as a Medical Assistant. When our technicians were out or on vacation.
Clinical Receptionist 2
Yale Health-New Haven, CT
April 2014 to January 2018
I worked at Yale Health, and had a multiple role. I worked in a busy call center, answering calls for several different specialty departments. I triaged calls to the nurses depending on urgency. I also booked appointments, verified insurances, and covered different department desk when needed checking patients in and out and making appointments.
Medical Secretary
Yale University-New Haven, CT
February 2010 to August 2014
I worked at the Yale Eye Center in New Haven, Connecticut, as the front desk, Medical Secretary for thirteen Yale Eye Physicians. My duties included, checking patients in and out, filing, answering multiple phones for four different offices, scheduled appointments procedures or testing. I also, verified insurances, collected copays and released, any medical records that were needed. Cashier/Sales Associate
Education
Medical Assisting (MA)
Branford Hall Career Institute-Branford Campus-Branford, CT September 1994 to June 1995
I attended Branford Hall Career Institute from 1994 through 1995, a nine month Medical Assistant/ Secretarial program. I did extremely well and obtained a 3.98 GPA. High school diploma or GED
Skills
• Balancing cash drawers
• Excellent Data Enrty,
• Basic math
• Medical administrative support
• Organizational skills
• Vital signs
• Phone communication
• Retail sales - Retail sales experience (1-2 years)
• Payment card processing
• Outpatient
• Payment verification
• Microsoft Outlook
• Retail pharmacy experience
• Medical Records
• Depositing cash
• POS systems
• Multitasking
• EMR Systems
• Payment reconciliation
• Triage
• Gastroenterology
• Refund processing
• Communication skills
• Sales
• Cash register operations
• Medical Scheduling
• Making change
• Greeting customers
• Epic
• Cash register
• Customer service
• Excellent Customer Service
• Customer inquiry handling
• Medical Office Experience
• Cash handling machinery
• Retail price checking
• Grocery store
• Microsoft Office
• Phone etiquette
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