Customer Service Leader with Medical Records Experience
Resume:
Lindsai Underwood Tucson AZ *****
*********@*****.***
EXPERIENCE
Alorica,Tucson AZ—Customer Service Supervisor
MARCH 2013 -JAN 2026
De-escalated customer/employee problems over different contracted verticals based on company need including: ExpressScripts prescription benefits, Out-of-State Energy Services and Billing. Managed customers for fixed rate contracts for energy bills. Addressed customer inquiries, concerns and escalations over the phone. Attended call calibrations and performed remote monitoring for training subjects.
SW Hands,Tucson AZ —Medical Records
FEBRUARY 2011-MAY 2011
Greet and direct incoming calls. Scheduled appointments, Organized patient charts, and dictation from medical doctors, processed incoming mail, and fax documents. Arizona Oncology,Tucson AZ—Medical Records Technician MAY 2008-APRIL 2010
Implement time management into daily activities, maintain medical doctor dictation notes, retrieve and file patient charts, handling of confidential patient documents.
Radiology LTD,Tucson AZ—Medical Records Clerk
FEBRUARY 2004- NOV 2006
Input patient data and reports with Microsoft Word, applied time management skills, retrieve and file patient charts, sort and prioritize incoming mail
Arizona Oncology,Tucson AZ—Front Office Clerk
SEPTEMBER 2003- SEPTEMBER 2004
Answered and routed incoming patient calls, complete intake, organize and scheduled appointments, documented patient interactions on paper and digital charts, maintained clean office setting with light cleaning.
SKILLS
10+ years Customer
Service Experience
Soft Skills
40 WPM
Microsoft Office
HIPPA Compliant
Medsoft/Glencoe
Appointment Setting
EDUCATION
Tucson College
Medical Office
Specialists- Certificate
7/2002-6/2003
Catalina Magnet High
School- Tucson AZ-Diploma
1994-1998
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