Office Manager - Ops, HR & Client Services Leader
Resume:
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CONTACT
Dubai, UAE
***************@*******.***
SKILLS
Office & Operations Management
Recruitment & Training
Payroll & Compliance
Job Scheduling & Reporting
Customer Service & Stakeholder
Management
Inventory & Supplier Coordination
Leadership & Team Management
Strategic Development
Effective Communication
Problem Solving
Social Media Management
LANGUAGES
Sinhala: Fluent
English: Fluent
Andriea Pereira MBA - UK
PROFESSIONAL SUMMARY
Experienced operations and administration professional with over 10 years of expertise in office management, HR, and client services. Proven ability to oversee daily business operations, support senior management, coordinate teams, and improve workflows for greater efficiency. Skilled in recruitment, compliance, budgeting, payroll, and stakeholder communication. Adept at implementing systems to streamline processes, enhance organizational performance and service delivery.
WORK HISTORY
COUNTRY MANAGER - GULF 2018 - Current
HARAN GROUP FZE -
DUBAI, UAE
Promoted from the Sri Lankan office to the UAE as Country Manager, leading the expansion of Sanji Caldera Associates' presence in the GCC region.
Played a pivotal role in setting up and managing operations single- handedly, building a strong client base and network from the ground up.
Established and managed office operations in the UAE, including HR, payroll, compliance, recruitment, and client services.
Coordinated scheduling, reporting, and staff allocation across multiple service areas.
Implemented new administrative systems, streamlining workflows and improving efficiency.
Supported senior leadership with budgeting, reporting, and strategic planning
Built strong client relationships while assisting with visa and recruitment services across diverse industries.
ASSISTANT MANAGER - OPERATIONS 2016 - 2018
SANJI CALDERA
ASSOCIATES -
COLOMBO, SRI LANKA
Managed day-to-day office administration, handled HR and Payroll protocols, managing staff recruitment, onboarding, offboarding, payroll, and grievance resolution.
Coordinated communication across departments and with external clients.
Oversaw training and onboarding of staff, ensuring compliance with company standards.
Demonstrated strong problem-solving skills in addressing employee and client issues, ensuring smooth operations across all departments.
Played a key role in administrative management, handling day-to-day operational needs and supporting senior leadership in decision-making processes.
EXECUTIVE- RECRUITMENTS AND HR 2013 - 2014
DMS PRIVATE LTD -
COLOMBO, SRI LANKA
Led recruitment efforts include candidate sourcing, screening, interviewing, and onboarding for both internal and external clients.
Provided comprehensive HR services for outsourced staff within DMS and managed HR operations for major clients such as Etisalat, Dialog Sri Lanka, Aviva, Deutsche Bank, Softlogic, Hatton National Bank, Sri Lankan Airlines, Unilever, and more.
Developed and implemented HR policies to improve employee engagement and retention across various industries.
Managed payroll, employee relations, and grievance resolution, ensuring compliance with labor laws and fostering a positive work environment.
Collaborated closely with clients to address their recruitment and HR needs, aligning hiring strategies with their business goals. OPERATIONS EXECUTIVE 2010 - 2013
DMS PRIVATE LTD -
COLOMBO, SRI LANKA
Supervised day-to-day operations, ensuring efficient processes across various departments.
Collaborated with teams to optimize workflow and address operational bottlenecks.
Managed vendor relationships, negotiated contracts, and monitored service quality.
Assisted in budget management, cost analysis, and resource allocation for various projects.
Conducted performance assessments and recommended process improvements to enhance overall operational efficiency. COORDINATING SECRETARY 2008 - 2009
DMS PRIVATE LTD -
COLOMBO, SRI LANKA
Assisted senior executives with daily scheduling, travel arrangements, and confidential documentation.
Managed internal communications and coordination among various departments to ensure smooth workflow.
Prepared reports, presentations, and correspondence on behalf of management.
Organized and attended meetings, taking minutes and ensuring action items were followed up.
Handled vendor relations, including contract management and service coordination.
BANQUET SECRETARY 2007 - 2008
GALADARI HOTEL -
COLOMBO, SRI LANKA
Coordinated all administrative aspects of the banquet department, including scheduling, client communication, and event logistics.
Assisted the Banquet Manager with event planning and execution, ensuring smooth operation during high-profile events.
Managed correspondence and documentation for various functions, including menus, guest lists, and service contracts.
Liaised with internal departments such as catering and housekeeping to ensure flawless event setup and execution.
Provided exceptional client support, handling inquiries and resolving issues related to event services.
CUSTOMER SERVICE EXECUTIVE 2005 - 2007
HSBC –
COLOMBO, SRI LANKA
Managed customer inquiries and provided prompt resolutions for banking services.
Assisted clients with account management, including transactions, account maintenance, and dispute resolution.
Processed payments and financial documentation, ensuring accuracy and compliance with banking regulations.
Maintained a high standard of customer satisfaction by delivering professional and efficient service.
Trained new staff in customer service best practices and company procedures.
EDUCATION
MBA: General - 22 Jan 2024 to 13 Feb 2025
UNIVERSITY OF BRADFORDSHIRE - UNITED KINGDOM
Certificate: HRM - 25 Jan 2009 to 03 May 2009
INSTITUTE OF PERSONNEL MANAGEMENT - SRI LANKA
HOBBIES AND INTEREST
Enjoy recreational bowling for teamwork and focus, reading for continual learning, and caring for plants as a mindful daily practice. REFERENCES
References available upon request.
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