Motivational Leader with Strong Team Management Skills

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Summary Motivational leader and organizational problem-solver with advanced supervisory, team

building, and customer service skills seasoned over 16 years of experience. Reliable Manage demonstrating high level of ownership and initiative. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.

Skills Clear Communication

Originality and Creativity

Problem Anticipation and Resolution

Office Support

Meeting Organization

Event and Party Planning

Organizational Skills

Reliable & Trustworthy

Active Listening

Planning & Organizing

Supervision & Leadership

Relationship Building

Team Management

Microsoft Office

Attention to Detail

Employee Performance Evaluations

Association Community Relations

Team Collaboration

Organizational Leadership

Curriculum Development and Oversight

Staff and Educator Guidance

Administrative Leadership

office Management

Team Building

Staff Development

Staff Performance Data

Program Implementation

Technology Integrations

Conflict Resolution

Public Speaking

Community Outreach

Disciplinary Actions

New Staff Orientation

Performance Standards and Analysis

Policies and Procedures Enforcement

Performance Evaluations

Program Management

Proficient in Microsoft

Administrative Staff Coordination

office Administration

Organizational Improvements

Multitasking Strength

Staff Training

Policy Enforcement

Interpersonal Strengths

Employee Oversight

Discipline Management

Experience 04/2020 - Current

Concierge Manager, Hireone, DC

Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

Updated front desk's concierge book to maintain most relevant visitor information.

Collaborated with others to discuss new socializing opportunities.

Created agendas and communication materials for team meetings.

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HELLEN NUWAGABA

Cell:703-***-**** . Email: **********@*****.*** . Reston VA

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Defined strategies and created plan to achieve ambitious operational objectives.

Handled delegated tasks.

Recognized by management for providing exceptional customer service.

Resolved interpersonal conflicts by listening, finding common ground, and building relationships.

Exceeded customer satisfaction by finding creative solutions to problems.

Motivated and encouraged team members to communicate more openly and constructively with each other.

Improved operations by working with team members and customers to find workable solutions.

Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals.

02/2018 - 06/2022

Project Manager,

Mirena Home Care LLC, Sterling, VA

Met with staff members to review current company policies and determine strategies for improvement.

Worked with patients and families to help improve caregiver performance.

Managed administration operations and organized nursing assistants’ schedules, registration processes and orientation sessions.

Enforced Nurses, Nursing aides and faculty discipline policies.

Instructed staff on management, behavior, and instructional strategies.

Visited patients to evaluate staff instructional techniques as part of annual evaluation cycle.

Presented resources and opportunities to staff for further professional development and curriculum training courses.

Evaluated staff issues by reviewing established discipline standards and noting trends in infractions.

Developed and implemented standard achievement aligned with district, state, and local initiatives.

Collaborated with various departments to support and establish programs, lessons, and patients’ activities.

Resolved various situations to cultivate caregivers and patient relationships.

Oversaw company budgets, documented changes, and tracked expenses to allocate and manage funds.

Evaluated and chose new technologies and curriculums for our care team use.

Maintained continuity of leadership and made decisions quickly when standing in for DON or OWNER.

Facilitated staff meetings to convey policy changes and hear employee input.

Directed areas such as staff orientation and master scheduling.

Devised and oversaw new programs for faculty development.

Monitored and evaluated performance of company employees.

Kept company documentation up to date.

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Received and interpreted mandates delivered by company and developed policies based on determinations.

Managed yearly budget and reviewed all expenses against benchmarks. 8/15- 10/17 Gates Hudson, Washington, DC

Concierge Manager

• Provides advice and clarification for employees.

• Review company policies and duties with employees

• Ensure that employees are familiar with site/building procedures.

• Provide discipline when needed, both verbal and written

• Recommend awards when appropriate.

• Advise employees on proper company communication policy and procedures

• Actively listen to clients and anticipate their needs.

• Coordinate employee’s schedule and submit to HR for payroll.

• Handle irate residents in a professional manner.

• Manage front desk in a luxury building.

• Ensure that the front desk is properly staffed at all times.

• Fluent with Building Link tracking program

• Reserve and approve all amenity reservations in Building Link

• Keep unit profile updated in Building Link

• Submit and schedule maintenance request.

• Track package intake and maintain accuracy in Building Link event log.

• Upload leases and any required documents into Building Link

• Create login names and generate passwords for employees.

• Generate new entry fobs and garage openers for residents in Door King

• Monitor security cameras and report any suspicious activity when needed. Education and

Training

Currently Degree

BS Psychology minor mental health conseling

Diploma: property management Ashworth college, Georgia Certificate: Practice Maintenance Safety

Gracehill, South Carolina

Certificate: Fair housing

Gracehill South Carolina

Certificate: Cybersecurity

Gracehill South Carolina

Certificate: Defeating the Mold monster

Grace hill South Carolina

Certificate: sexual harassment

Gracehill South Carolina

12/2004

High School Diploma

Bethany High School, Naalya Uganda

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12/1999

Primary School

Kalinabiri primary a school, Ntinda Uganda

Languages English:

Native/ Bilingual

Swahili,Luganda,lunyakore

Native/ Bilingual

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