Seasoned Remote Customer Service Professional
Resume:
Cynthia Miles
London, KY *****
*************@*****.***
Professional Summary
Objective: To obtain a position
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Seasonal (REMOTE/WFH)-Senture-Kentucky
July 2023 to October 2025
Speaking with providers in regards to members ins info and building authorizations for them. Customer Service Representative - Seasonal (REMOTE/WFH) Senture-Kentucky
July 2023 to October 2025
Speaking with providers in regards to members ins info and building authorizations for them. Work From Home CSR
Serco London remote seasonal
January 2023 to April 2023
Received customers personal information and attached it to the application. Or called them to request more documentation. Assisting with enrollment in health insurance marketplace. Currently laid off for ramp down.
CSR - Customer Service Representative
Work from home Conduent
November 2021 to December 2022
Work from home. Call center rep assisting callers with applications for assistance with discounts on internet and cable.
Customer Service Representative
Serco-London, KY
March 2017 to December 2020
Contract with CMS health insurance marketplace. Received customer’s personal information by mail. Used a computer to attach that information to the correct customer’s accounts. Customer Service Representative
Teleperformance-Louisville, KY
January 2017 to February 2017
Answered call center routine customer inquiries concerning deposits and transactions using scripted material.
USCIS Immigration Customer Service Representative
Senture LLC-London, KY
November 2015 to February 2016
Provided information to Americans and immigrants living in the United States wanting to help relatives immigrate to the US, advising what forms to fill out and where to file those forms. I also provided information on fees and stipulations for filing.
Customer Service Representative
General Dynamics-Corbin, KY
August 2014 to April 2015
Answered calls from individuals who needed help deciding on a Medicare plan. By listening to customer’s needs, I helped determine the correct plan and sign up for those plans. I also performed daily clerical functions.
USCIS Immigration Customer Service Representative. CSC-Barbourville, KY
July 2012 to March 2014
I provided information to Americans and immigrants living in the United States wanting to help relatives immigrate to the US, advising what forms to fill out and where to file those forms. I also provided information on fees and stipulations for filing. Determining customer’s needs, communicating with customers who do not speak English fluently, and performing daily clerical functions: phones, typing, filing, and customer service.
Education
Somerset Community College
1996
Years of General Education
Eastern Kentucky University
High school diploma or GED
Skills
• HIPAA
• B2C
• Typing
• Managing customer accounts
• Computer literacy
• Negotiation
• B2B
• Medical terminology
• Phone call management
• Customer support
• Appointment scheduling
• Customer support specialist experience
• Microsoft Office
• Phone communication
• Communication skills
• Health insurance experience
• Sales
• Empathy
• E-commerce
• Attention to detail
• Client email correspondence
• Customer support experience within retail industry
• Microsoft Access
• Writing Skills
• Windows
• Technical Proficiency
• Customer support experience within e-commerce industry
• Long-term care insurance support
• Client interaction via phone calls
• Documentation review
• Microsoft Excel
• Maintaining an organized workspace
• English
• B2B sales
• VPN
• Computer operation
• Customer support experience within healthcare industry
• Microsoft Outlook
• CRM system proficiency
• Call center experience
• Customer service
• Microsoft Teams
• Microsoft Word
• Mac OS
• Medical office experience
• Phone etiquette
• Customer relationship building
• Live chat
• Computer skills
• Handling customer inquiries
• Client services experience within financial services industry
• Achieving HIPAA compliance
• Organizational skills
• Maintaining patient confidentiality
Languages
• English
Certifications and Licenses
Driver's License
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