Patient Care and Scheduling Specialist with 15+ Years Experience
Resume:
RENEE YOUNG
Patient Support Specialist
PROFILE
Purposeful healthcare professional with 15+ years of experience in patient communication, customer retention, and relationship management. Proven ability to exceed performance goals while delivering compassionate and patient-centered service. Recognized for reliability, professionalism, and exceptional communication skills. Open to both remote and in-office opportunities.
CONTACT
PHONE:
EMAIL:
*************@*****.***
SKILLS
Experienced in verifying patient insurance coverage, benefits, and eligibility to ensure accurate billing and smooth patient experiences.
Proficient in venipuncture, administering injections, obtaining vitals, and assisting with patient assessments.
Strong background in appointment scheduling, patient file maintenance, and managing electronic health records (EHR)
Skilled in delivering compassionate, professional support to patients while maintaining confidentiality and trust.
Advanced knowledge of Microsoft Office Suite (Outlook, Excel, Word) and healthcare information systems
Collaborative collaborator with excellent interpersonal, verbal, and written communication skills
Highly organized with a strong focus on accuracy in documentation, data entry, and patient record management
EDUCATION
CERTIFIED PATIENT CARE TECHNICIAN •
Graduated 2000 • Armstrong State University
CERTIFIED NURSING ASSISTANT •
Graduated 1992 • Savannah Technical College
DIPLOMA •
Graduated 1989 •Effingham County High school
WORK EXPERIENCE
REMOTE SCHEDULER/SCREENER
Memorial Health University Physicians • November 2018 – Present
Screened patients and scheduled surgical procedures with accuracy and diligence.
Answered multi-line phone system in a professional and courteous manner, ensuring efficient communication between patients, providers, and clinical staff.
Verified insurance coverage and obtained necessary authorizations to ensure smooth scheduling and billing processes.
Managed emergency referrals promptly and coordinated urgent appointments as needed.
Maintained patient confidentiality and provided exceptional customer service, ensuring a positive experience for all patients.
Collaborated with medical teams to optimize scheduling workflows and minimize delays in patient care.
PATIENT CARE TECHNICIAN
Memorial Health University Hospital Emergency Department
April 2013 - March 2017
Performed STAT EKGs, pregnancy tests, and other patient care functions as directed by physicians.
Operated a multi-line phone and paging system to support efficient communication with the clinical team.
Maintained and updated patient records with accuracy and confidentiality.
Scheduled appointments and coordinated referrals to ensure timely patient access to care.
Cleaned, organized, and restocked exam rooms to maintain a safe and efficient clinical environment.
Navigated multiple electronic medical record (EMR) systems, including CPSI, Enterprise, and Practice Plus to document care and retrieve patient information.
Provided compassionate, high-quality support to patients, contributing to a positive care experience.
FRONT DESK ADMINISTRATOR
Urgent Care
January 2008 - April 2013
Performed clerical and administrative duties to support front office operations.
Registered patients, verified insurance, and maintained accurate demographic records.
Collected and posted patient payments and copays with diligence.
Scheduled appointments and coordinated referrals in alignment with provider availability.
Maintained and updated electronic medical records (EMR) to ensure compliance and accuracy.
Provided courteous, professional service to patients and staff, fostering a welcoming environment.
VOLUNTEER EXPERIENCE / LEADERSHIP
•“Above and Beyond” Award-East Region:Recognized multiple times within a single calendar year for exceptional performance, dedication, and outstanding service to patients and staff.
•Community Volunteer- Elder Assistance: Provide transportation and companionship for elderly individuals, assisting them with medical appointments and errands during personal time off.
• Community Support-Local Food Bank: Regular donations
References upon request
Contact this candidate